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Escalation Matrix at SMIFS for Service & Grievance Redressal

Details Of	Contact Person	Address	Contact No.	Email Id
KYC & POA/DDPI Related Queries	Mr. Dipankar Samaddar	60C, Chowringhee Road, 1st Floor, Kolkata – 700020	033-4057 2635	helpdesk@smifs.com
IPO / Buy-Back / Tender Offer Related Queries	Mr. Manish Ojha	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4057 2625	helpdesk@smifs.com
Securities & Demat Transaction Related Queries	Mr. Kalyan Koley	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4057 2635	helpdesk@smifs.com
Fund Settlement Related Queries	Mr. Maloy Chakraborty	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4011 5477 / 033-6634 5477	payments@smifs.com
Risk Management & Surveillance Queries	Mr. Bhaskar Halder	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4011 5462 / 033-6634 5461	rms@smifs.com
IT Systems Related Queries	Mr. Bidyut Manna (Day Shift) & Mr. Abhishek Das (Evening Shift)	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033 - 4011-5482 / 033 - 4011 5459	systems@smifs.com
Research Queries	Ms. Tamari Chatterjee	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4011 5466 / 033-6634 5466	helpdesk@smifs.com
Customer Care	Mr. Karan Mishra	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4057 2645	igcustcare@smifs.com
Head of Customer Care	Ms. Priyanka Pal	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4011 5422 / 033-6634 5422	ighod@smifs.com
Compliance Officer	Mr. Sudipto Datta	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4011 5414 / 033-6634 5414	igcomp@smifs.com
Managing Director	Mr. Ashiwini Kumar Tripathi	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4011 5404 / 033-6634 5404	igceo@smifs.com

Escalation Matrix at SMIFS for Service & Grievance Redressal

Mr. Dipankar Samaddar

KYC & POA/DDPI Related Queries

60C, Chowringhee Road, 1st Floor, Kolkata – 700020

033-4057 2635

helpdesk@smifs.com

Mr. Manish Ojha

IPO / Buy-Back / Tender Offer Related Queries

Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020

033-4057 2625

helpdesk@smifs.com

Escalation Matrix – Grievance Redressal (Timings: Mon–Sat (9:00 AM to 6:00 PM))

Details Of	Contact Person	Address	Contact No.	Email Id
Customer Care	Mr. Karan Mishra	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4057 2645	igcustcare@smifs.com
Head of Customer Care	Ms. Priyanka Pal	Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020	033-4011 5422 / 033-6634 5422	ighod@smifs.com
Compliance Officer	Mr. Sudipto Datta	Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020	033-4011 5414 / 033-6634 5414	igcomp@smifs.com
Managing Director	Mr. Ashwini Kumar Tripathi	Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020	033-4011 5404 / 033-6634 5404	igceo@smifs.com

Escalation Matrix – Grievance Redressal (Timings: Mon–Sat (9:00 AM to 6:00 PM))

Mr. Karan Mishra

Customer Care

Vaibhav, 5th Floor, 4 Lee Road, Kolkata – 700020

033-4057 2645

igcustcare@smifs.com

Ms. Priyanka Pal

Head of Customer Care

Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020

033-4011 5422 / 033-6634 5422

ighod@smifs.com

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in or Exchange at NSE: https://investorhelpline.nseindia.com/NICEPLUS/ | BSE: https://bsecrs.bseindia.com/ecomplaint/frmInvestorHome.aspx | MCX: https://www.mcxindia.com/Investor-Services | NCDEX: https://ncdex.com/grievances. or Depositories at: CDSL: complaints@cdslindia.com | NSDL: relations@nsdl.co.in. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

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Our Branches

Mumbai

MumbaiGet Directions

Our Offices Are Located Across India to Serve You with Trusted Financial Expertise

Office Address:

206/207, 2nd Floor, Trade Centre Opp. MTNL, Bandra Kurla Complex, Mumbai - 400 051

Mr. Awanish Chandra

Mumbai

206/207, 2nd Floor, Trade Centre Opp. MTNL, Bandra Kurla Complex, Mumbai - 400 051

8693822293

awanish.chandra@smifs.com

Mr. Praveen Bhaskar Chaudhary

Mumbai

Office No. 1101 to 1104, 11th Floor, Windfall, Sahar Plaza Complex, Andheri–Kurla Road, Andheri (East), Mumbai – 400059

9643892585

praveen.bhaskar@smifs.com

Sr.no	City	Address	Branch office In charge	Contact
1	Mumbai	206/207, 2nd Floor, Trade Centre Opp. MTNL, Bandra Kurla Complex, Mumbai - 400 051	Mr. Awanish Chandra	8693822293 awanish.chandra@smifs.com
2	Mumbai	Office No. 1101 to 1104, 11th Floor, Windfall, Sahar Plaza Complex, Andheri–Kurla Road, Andheri (East), Mumbai – 400059	Mr. Praveen Bhaskar Chaudhary	9643892585 praveen.bhaskar@smifs.com
3	Pune	Office No. 602, 6th Floor, Manikchand Galleria, CTS No. 996, Final Plot No. 383, Shivaji Nagar, Bhamburda, Pune – 411016	Mr. Vir Vijay Pratap Singh	9326802004 virvijay.singh@smifs.com
4	Chhatrapati Sambhajinagar (Formerly Aurangabad)	Office No. 301, 3rd Floor, Nisha Pride Landmark, Near Mondha Naka, Jalna Road, CTS No. 12877/A2, Chhatrapati Sambhajinagar (Aurangabad) - 431001	Mr. Ambar Nandkishor Khandelwal	9767404057 ambar.khandelwal@smifs.com
5	Indore	RCM, Plot No. 9, 2nd Floor, 207-208 RBD Shanti Dazzle, Scheme No. 140, Near Agrawal Public School, Indore, Madhya Pradesh - 452016	Mr. Achal Bapna	9826025542 achal.bapna@smifs.com
6	Jaipur	Anand Bhawan, 2nd Floor, Intersection of Sansar Chand Road & Mirza Ismail Road, C-Scheme, Jaipur - 302001, Rajasthan, India	Dharmendra Kumar Gupta	9828540004 dharmendra.gupta@smifs.com
7	Bhubaneswar	OSCU Complex, Samabaya Bhawan, 2nd Floor, Plot No. 365, Unit-9, Janpath, Bhubaneswar - 751022, Odisha	Mr. Sandeep Kumar Kar	9776499095 sandeep.kar@smifs.com
8	Dhanbad	Shri Laxmi Complex, Unit No. 101, 1st Floor, Shastri Nagar, Bank More, Dhanbad, Jharkhand - 826001	Mr. Manoranjan Das	9031662703 manoranjan.das@smifs.com
9	Ahmedabad	Altimus, 3rd floor, Office No- 301, 302 & 303, Behind Sales India, Near Torrent Pharma Office, Off Ashram Road, River Front (W), Ahmedabad – 380009, Gujarat	Mr. Nirmal Bharatkumar Patel	9727765673 nirmal.patel@smifs.com
10	Guwahati	Unit 4A, 4th Floor, Mayur Garden, ABC Bhangagarh, GS Road, Kamrup, Guwahati-781005, Assam	Mr. Tarun Chanda	7086099863 tarun.chanda@smifs.com
11	New Delhi	101, 27 New Delhi House, 1st Floor, Barakhamba Road, Connaught Place, New Delhi - 110001	Mr. Gaurav Kumar Karjee	8725883777 gaurav.karjee@smifs.com
12	Kolkata	1st & 4th Floor, Brooke House, 9, Shakespeare Sarani, Kolkata – 700071, West Bengal	Mr. Somnath Dey	9910180083 somnath.dey@smifs.com
13	Kolkata	60C, 1st Floor, Chowringhee Road, Kolkata - 700020	Mr. Sandipan Chatterjee	9748899161 sandipan.chatterjee@smifs.com
14	Siliguri	3rd Floor, MLA House, Sevoke Road, Reliance Trends Building, Near COSMOS Mall, Siliguri – 734001, West Bengal	Mr. Dhiraj Kumar	9733244499 dhiraj.kumar@smifs.com
15	Patna	606/A, Ashiana Plaza, 6th Floor, Budha Marg, Patna, Bihar - 800001	Mr. Sumit Kumar	8210242898 sumit.kumar@smifs.net
16	Ranchi	Mahabir Tower, 1st Floor, Room No - 102, Beside JD Corporate Mall, Main Road, Ranchi - 834001, Jharkhand	Mr. Pankaj Kumar Jha	9534052271 pankaj.jha@smifs.com
17	Rourkela	1st Floor, Sarita Towers, Panposh Road, Opp. Jora Pani Tanky, Rourkela - 769004, Odisha	Mr. Laxminarayan Dash	9773766423 laxminaranyan.dash@smifs.com
18	Chandigarh	SCO-37-38, 4th Floor, Sector - 17C, Opposite to Sec-17 Post Office, Chandigarh - 160017	Mr. Bhupinder Singh Gill	9356866888 bhupinder.gill@smifs.com
19	Mehsana	Sheth Punjiram Chambers, 2nd Floor, Shop No. 40 & 41, Mehsana - 384002, Gujarat.	Mr. Shreyash Ray	9409466794 shreyash.ray@smifs.com
20	Lucknow	Fun Republic, 5th Floor, Lohia Path, Gomti Nagar, Lucknow 226010, Uttar Pradesh	Mr. Nitin Mishra	9839600665 nitin.mishra@smifs.com
21	Nashik	Uttam Towers, Office No. 418, Besides St. Andrews Church, Sharanpur Link Road, Nashik 422005, Maharashtra	Mr. Prakash Govindbhai Prajapati	9021705453 prakash.prajapati@smifs.com

Your One-Stop Hub for All Investor Communications

Whether you have a query, need assistance, or wish to explore our services, our team is here to help. We believe clear communication is essential to building trust and supporting confident decision-making.

Your One-Stop Hub for All Investor Communications

or you can reach out us at

+91 9830121215

helpdesk@smifs.com

Contact Us

Escalation Matrix at SMIFS for Service & Grievance Redressal

Escalation Matrix at SMIFS for Service & Grievance Redressal

Mr. Dipankar Samaddar

Mr. Manish Ojha

Escalation Matrix – Grievance Redressal (Timings: Mon–Sat (9:00 AM to 6:00 PM))

Escalation Matrix – Grievance Redressal (Timings: Mon–Sat (9:00 AM to 6:00 PM))

Mr. Karan Mishra

Ms. Priyanka Pal

Stay connected with us anytime through your favorite social media platform.

Our Branches

Mumbai

Our Offices Are Located Across India to Serve You with Trusted Financial Expertise

Office Address:

Mr. Awanish Chandra

Mr. Praveen Bhaskar Chaudhary

Your One-Stop Hub for All Investor Communications

Your One-Stop Hub for All Investor Communications

Level Up Your Finances with SMIFS

Online Dispute Resolution (ODR) Mechanism