smifs

Investor Grievance

Welcome to Stewart & Mackertich - Client Services!

This is a dedicated page for the benefit of Clients who wish to communicate with us.

At Stewart & Mackertich, we believe in offering the very best of products and ensuring high service standards. As part of this endeavour, we believe that you should be able to contact us to offer comments on our products / services and also to address your grievances, if any. We earnestly value your feedback as it helps us review our present standards and improve upon them at every possible opportunity. The following are the various avenues for you as an investor to contact / write to us, depending on your convenience.

Contact Us

  • You can call us for any assistance or query from 9.30 am to 7.30 pm (Monday to Friday) and 10.00 am to 2.00 pm (Saturday) on the following numbers
  • 18001231540 (Toll-free) and + 91 33 4057 2625 for all queries and Investors calling from abroad may call on - 91 33 6634 5401 to connect to our Customer Care - Call Centre.
  • We strongly recommend that you email to the designated email address ( investors@smifs.com) for Investor Service Centre (ISC). This will facilitate immediate attention to your communication. The email ID of such ISC is available on the statement of account and all Contract Notes sent to you.
  • Alternatively, you can also email us at our corporate email ID helpdesk@smifs.com for any general queries. We will get in touch with you in 2 business days (48 hrs) from the date of receipt of your email or earlier wherever possible.

Investor Service Centers

You can also walk-in to any of our Branches nearest to you and our trained client services staff will be glad to be of assistance.

Investor Complaint Redressal

If your communication was a complaint and you are still not satisfied with the resolution you may have received from our Investor Service Desk; you may feel free to write to the Compliance Officer – Mr. Sudipto Datta, at compliance@smifs.com.

In case if not satisfied with the response of Stewart & Mackertich, you can lodge your grievances with SEBI at http://scores.gov.in or you may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.

Registration Numbers: NSE (Cash) INB230599932; NSE (F&O): INF230599932; NSE (CD): INE230599932;

BSE (Cash): INB011207459; BSE (F&O): INF010599935; CDSL: IN-DP-24-2015; AMFI: ARN-3080; PMS: INP000004623:

Stewart & Mackertich Wealth Management Limited

CIN-U51109WB1993PLC060987

Regd. Office Address: 4, Lee Road, Vaibhav, 5th Floor, Kolkata – 700 020

West Bengal, India; Tel. No.: (91 33) 3051 5400, (91 33) 4011 5400; FAX: (91 33) 2289 3401

For any Grievance mail to : investors@smifs.com, Email: investors@smifs.com; Web Site: www.smifs.com

Copyright © 2017 Stewart & Mackertich Wealth Management. Ltd.

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