SMIFS Limited

Attention Investors

As stated in the new circular from NSE, additional margins shall be made applicable for all equity derivatives in phases starting from 14th September 2018    |   Attention Investors: 1. KYC: KYC is one-time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (Broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary.   |   2. Prevent Unauthorized Transactions in your Demat Account : Update your Mobile Number and Email address with your Depository Participant. Receive alerts on your Registered Mobile and Email address for all debit and other important transactions in your Demat Account directly from CDSL/ NSDL on the same day.... issued in the interest of investors.   |   3. Prevent Unauthorized Transactions in your Broking Account : For Stock Broking Transaction 'Prevent unauthorised transactions in your account --> Update your mobile numbers/email IDs with your stock brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day...Issued in the interest of Investors.   |   4. "Rights & Obligations of Stock Broker and Client”: Uniform Risk Disclosure Documents (for all segments / exchanges) and Guidance Note detailing the Do’s and Don’ts for trading on exchanges in the vernacular languages are available on NSE website at https://www.nseindia.com/membership/content/complinc_trading_mem.htm and can be downloaded.   |   5. Caution towards unsolicited messages: Please Refer Exchange Circulars: BSE Notice 20171117-18 dated 17-11-2017, BSE Notice 20180515-39 dated 15-05-2018, NSE Circular- 0208/2017 dated, 17-11-2017 NSE Circular: 0080/2018 dated 15-05-2018. Beware about unsolicited messages and refer the List of symbols in which messages received, appearing on Exchange Website : https://www.nseindia.com/ and https://www.bseindia.com/. Investors should be cautious on unsolicited emails and SMS advising to buy, sell or hold securities and trade only on the basis of informed decision. Investors are advised to invest after conducting appropriate analysis of respective companies and not to blindly follow unfounded rumours, tips etc. Further, you are also requested to share your knowledge or evidence of unethical behaviour, systemic wrongdoing or potential frauds through the anonymous portal facility provided on BSE & NSE website.   |   6. IPO: No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign the application form to authorize you bank to make payment in case of allotment. No worries for refund as the money remain in investor's account.   |   7. “SMIFS Limited as a Broker does not guarantee any return on investment or trading as the return on Investment and/or trading are subject to Market Risk”.   |   8. SCORES: Filing complaints on SCORES - Easy & quick | a. Register on SCORES Portal | b. Mandatory details for filing Complaints on SCORES - Name, PAN, Address, Mobile Number, Email ID | c. Benefits - Effective Communication and Speedy Redressal of the Grievances. 9. a. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020. | b. Update your mobile number & email Id with your Stock Broker/Depository Participant and receive OTP directly from depository on your email id and/or mobile number to create pledge. | c. Pay 20% upfront margin of the transaction value to trade in cash market segment. | d. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard. | e. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month.     World Investor Week 2021 | November 22-28, 2021 | Investing with Knowledge – Way to Financial Independence

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Interested in investing? Have a question? Got some feedback? We're delighted to hear from you! Whether you're curious about our services, seeking a business partnership, or even reaching out for press-related matters, we're fully prepared to address any and all inquiries.

Toll Free Number:18001231540

New KYC Support

Tusher Kanti Mondal

9903999060

helpdesk@smifs.com

Business Development

Sandipan Chatterjee

9748899161

business.development@smifs.com

Mobile Application Support

Bidyut Manna

9748899160

Systems@smifs.com

Feedback

Abhishek Purohit

9830121215

feedback@smifs.com

+91 |

Helpdesk at SMIFS

Clients of SMIFS Limited can approach the Customer Care Desk at the below-mentioned Contact Numbers and/or write to the dedicated E-Mail Id. for resolution of their queries.

Escalation Matrix at SMIFS for Service & Grievance Redressal

Working Hours: 10:00 AM to 7:00 PM

Details of Contact Person Address Contact No. Email ID
Customer Care - KYC Related Queries Ms. Triparna Chatterjee Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2645 / 18001231540 helpdesk@smifs.com
Customer Care – Transaction Related Queries Mr. Manish Ojha Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2625 / 18001231540 helpdesk@smifs.com
Customer Care – Risk Management & Surveillance Queries Mr Bhaskar Halder Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4011 5462 / 6634 5461 rms@smifs.com
Customer Care – Fund Settlement Related Queries Mr. Joydev Bose Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4011 5426 / 6634 5426 payments@smifs.com
Customer Care – Demat KYC Related Queries Ms. Divya Yadav Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2685 / 18001231540 helpdesk@smifs.com
Customer Care – Demat Transactions Related Queries Mr.Koustav Chatterjee Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2631 / 18001231540 helpdesk@smifs.com
Customer Care – POA Related Queries Ms. Akancha Mishra Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2635 / 18001231540 helpdesk@smifs.com
Customer Care – IPO / Buy-Back/ Tender Offer Related Queries Mr. Manish Ojha Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2625 / 18001231540 helpdesk@smifs.com
Customer Care – IT Systems Related Queries Mr. Bidyut Manna – Day Shift
Mr. Lallit Kumar Das – Evening Shift
Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4057 2659 / 4011 5459 / 18001231540 systems@smifs.com
Head of Customer Care Ms. Debjani Sen Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4011 5401 / 66345401 smifs.compliance@smifs.com
Compliance Officer Mr. Sudipto Datta Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4011 5404 / 6634 5404 sudipta@smifs.com
Managing Director Mr. Ashiwini Kumar Tripathi Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020 033- 4011 5422 / 6634 5222 kmp@smifs.com

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

Registered Office:

5th Floor Vaibhav,4 Lee Road,
Kolkata – 700 020

Sandipan Chatterjee

+91 9748899161

info.kolkata@smifs.com

branch office:

The Calcutta Stock Exchange , 7 Lyons Range ,
3rd Floor, Kolkata - 700 001

Shri Nihar Roy

+91 9836157580

nihar.roy@smifs.net

branch office:

3B, Lalbazar Street, RNM House, 3rd Floor,
Kolkata - 700 001

8961550164

Md. Ibrahim

ibrahim@smifs.co.in

branch office:

Room No - 403 & 404 , 4th Floor , Janpath Tower
Ashok Nagar, Bhubaneswar - 751009.

Shri Jiten Sahoo

+91 8270351950

Jiten.sahoo@smifs.net

branch office:

606/A, Ashiana Plaza, 6th Floor,
Budha Marg, Patna, Bihar – 800001

Shri Sumit Kumar

+91 8210242898

sumit.kumar@smifs.net

branch office:

914, 9th floor, Arunachal building
Barakhamba,CP, Delhi -110001

Shri Vikas Rastogi

+91 9811682961

vikas.rastogi@smifs.net

branch office:

Office No. 04, A -1B, 3rd Floor, Sector – 16
Noida – 201301, Uttar Pradesh

Mr. Sharad Nigam, Regional Head – Sales

+91 9899361936

sharad.nigam@smifs.co.in

branch office:

Sky High Chamber Building Ground Floor ,
G - 06, Building No 1, 11/5,Park Road,
Hazratganj,Lucknow - 226001

Shri Shakti Sinha

+91 7905157292

shakti.sinha@smifs.co.in

branch office:

Office No -105,F.P.No 53,Shree Ganesh Chs,
Near Rajda School,TPS III, Shimpoli Cross Road,
No 2 , Borivali West , Mumbai - 400092.

Shri Vijay Shekhar

+91 7715929990

vijay.shekhar@smifs.co.in

branch office:

206/207, 2nd Floor, Trade Centre Opp. MTNL,
Bandra Kurla Complex, Mumbai - 400 051

Shri Awanish Chandra

+91 8693822293

awanish.chandra@smifs.com

branch office:

Pratibimba Apartment Office No - 201 ,
Plot No - 90, Road Mayur Colony.
Location - Kothrud , Pune - 411038.

Mr. Pandurang Shankar Chavan

9850898931

pandurang.chavan@smifs.co.in

branch office:

Pratibimba Apartment Office No - 201 ,
Plot No - 90, Road Mayur Colony.
Location - Kothrud , Pune - 411038.

9850898931

Shri Pandurang Chavan

pandurang.chavan@smifs.co.in

branch office:

Office No. 202 Second Floor, Timmy Arcade
Makwana Road, Marol Andheri East, Mumbai - 400059

Shri Vipin Singh

+91 9768636950

vipin.singh@smifs.co.in

branch office:

No 30/1, The Pinnacle Unit No 302.
3rd Floor,Church street Bengaluru – 560001

Shri Dindayal Singh

+91 8660730441

dindayal.singh@smifs.co.in

branch office:

502, CS NAIDU ARCHADE
Near Greater Kailash hospital, Old Palasia,
Indore - 452001 (Madhya Pradesh.)

Shri Dharmendra Jaiswal

+91 78982 36075

dharmendra.jaiswal@smifs.co.in

branch office:

206/207, 2nd Floor, Trade Centre Opp. MTNL,
Bandra Kurla Complex, Mumbai - 400 051

Shri Awanish Chandra

+91 8693822293

awanish.chandra@smifs.com

branch office:

Suite No.6. 4th Floor of “Kasi Arcade”,
Sir Thiyagaraya Road, T.Nagar, Chennai – 600 017.

Mr Junaid Ahmed

9980990733

junaid.ahmed@smifs.net

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Attention Investors

1. KYC: KYC is one-time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (Broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. | 2. Prevent Unauthorized Transactions in your Demat Account: Update your Mobile Number and Email address with your Depository Participant. Receive alerts on your Registered Mobile and Email address for all debit and other important transactions in your Demat Account directly from CDSL/ NSDL on the same day.... issued in the interest of investors. | 3. Prevent Unauthorized Transactions in your Broking Account: For Stock Broking Transaction 'Prevent unauthorised transactions in your account Update your mobile numbers/email IDs with your stock brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day...Issued in the interest of Investors. | 4. "Rights & Obligations of Stock Broker and Client”: Uniform Risk Disclosure Documents (for all segments / exchanges) and Guidance Note detailing Do’s and Don’ts for trading on exchanges in the vernacular languages are available on NSE website at https://www.nseindia.com/membership/content/complinc_trading_mem.htm and can be downloaded | 5. Caution towards unsolicited messages: Please Refer Exchange Circulars: BSE Notice 20171117-18 dated 17-11-2017, BSE Notice 20180515-39 dated 15-05-2018, NSE Circular- 0208/2017 dated, 17-11-2017 NSE Circular: 0080/2018 dated 15-05-2018. Beware about unsolicited messages and refer the List of symbols in which messages received, appearing on Exchange Website : https://www.nseindia.com/ and https://www.bseindia.com/. Investors should be cautious on unsolicited emails and SMS advising to buy, sell or hold securities and trade only on the basis of informed decision. Investors are advised to invest after conducting appropriate analysis of respective companies and not to blindly follow unfounded rumours, tips etc. Further, you are also requested to share your knowledge or evidence of unethical behaviour, systemic wrongdoing or potential frauds through the anonymous portal facility provided on BSE & NSE website. | 6. IPO: No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign the application form to authorize you bank to make payment in case of allotment. No worries for refund as the money remain in investor's account. | 7. “Stewart & Mackertich Wealth Management Limited as a Broker does not guarantee any return on investment or trading as the return on Investment and/or trading are subject to Market Risk” 8. SCORES: Filing complaints on SCORES - Easy & quick | a. Register on SCORES Portal | b. Mandatory details for filing Complaints on SCORES - Name, PAN, Address, Mobile Number, Email ID | c. Benefits - Effective Communication and Speedy Redressal of the Grievances. |

Registration Numbers: Single SEBI Registration No.: NSE (Cash) NSE (F&O) NSE (CD) BSE (Cash)

BSE (F&O) BSE (CD); MCX; ICEX; :INZ000220635; CDSL & NSDL SEBI Registration No.: IN-DP-414-2019; AMFI: ARN-3080;

PMS: INP000004623: CIN-U51109WB1993PLC060987

RESEARCH ANALYST SEBI REGN. NO.: INH300001474

Regd. Office Address: 4, Lee Road, Vaibhav, 5th Floor, Kolkata – 700 020

West Bengal, India; Tel. No.: (91 33) 6634 5400, (91 33) 4011 5400; FAX: (91 33) 2289 3401

For any Grievance mail to Email: investors@smifs.com; Customer Care Email: helpdesk@smifs.com

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