As stated in the new circular from NSE, additional margins shall be made applicable
for all equity derivatives in phases starting from 14th September 2018 | Attention
Investors: 1. KYC: KYC is one-time exercise while dealing in securities markets - once KYC is done through a SEBI registered intermediary (Broker, DP, Mutual Fund etc.), you need not undergo the same process again when you approach another intermediary. | 2. Prevent Unauthorized Transactions in your Demat Account : Update your Mobile Number and Email address with your Depository Participant. Receive alerts on your Registered Mobile and Email address for all debit and other important transactions in your Demat Account directly from CDSL/ NSDL on the same day.... issued in the interest of investors. | 3. Prevent Unauthorized Transactions in your Broking Account : For Stock Broking Transaction 'Prevent unauthorised transactions in your account --> Update your mobile numbers/email IDs with your stock brokers. Receive information of your transactions directly from Exchange on your mobile/email at the end of the day...Issued in the interest of Investors. | 4. "Rights & Obligations of Stock Broker and Client”: Uniform Risk Disclosure Documents (for all segments / exchanges) and Guidance Note detailing the Do’s and Don’ts for trading on exchanges in the vernacular languages are available on NSE website at https://www.nseindia.com/membership/content/complinc_trading_mem.htm and can be downloaded. | 5. Caution towards unsolicited messages: Please Refer Exchange Circulars: BSE Notice 20171117-18 dated 17-11-2017, BSE Notice 20180515-39 dated 15-05-2018, NSE Circular- 0208/2017 dated, 17-11-2017 NSE Circular: 0080/2018 dated 15-05-2018. Beware about unsolicited messages and refer the List of symbols in which messages received, appearing on Exchange Website : https://www.nseindia.com/ and https://www.bseindia.com/. Investors should be cautious on unsolicited emails and SMS advising to buy, sell or hold securities and trade only on the basis of informed decision. Investors are advised to invest after conducting appropriate analysis of respective companies and not to blindly follow unfounded rumours, tips etc. Further, you are also requested to share your knowledge or evidence of unethical behaviour, systemic wrongdoing or potential frauds through the anonymous portal facility provided on BSE & NSE website. | 6. IPO: No need to issue cheques by investors while subscribing to IPO. Just write the bank account number and sign the application form to authorize you bank to make payment in case of allotment. No worries for refund as the money remain in investor's account. | 7. “SMIFS Limited as a Broker does not guarantee any return on investment or trading as the return on Investment and/or trading are subject to Market Risk”. | 8. SCORES: Filing complaints on SCORES - Easy & quick | a. Register on SCORES Portal | b. Mandatory details for filing Complaints on SCORES - Name, PAN, Address, Mobile Number, Email ID | c. Benefits - Effective Communication and Speedy Redressal of the Grievances.
9. a. Stock Brokers can accept securities as margin from clients only by way of pledge in the depository system w.e.f. September 1, 2020. | b. Update your mobile number & email Id with your Stock Broker/Depository Participant and receive OTP directly from depository on your email id and/or mobile number to create pledge. | c. Pay 20% upfront margin of the transaction value to trade in cash market segment. | d. Investors may please refer to the Exchange's Frequently Asked Questions (FAQs) issued vide circular reference NSE/INSP/45191 dated July 31, 2020 and NSE/INSP/45534 dated August 31, 2020 and other guidelines issued from time to time in this regard. | e. Check your Securities /MF/ Bonds in the consolidated account statement issued by NSDL/CDSL every month. World Investor Week 2021 | November 22-28, 2021 | Investing with Knowledge – Way to Financial Independence
SMIFS Limited (in short “the Company/ SMIFS/ Trading Member/ Stock Broker”) is a Company registered under the provisions of the Companies Act, 1956 with limited liabilities, having its registered office at 4, Satyajit Ray Dharani (formerly Lee Road/ O C Ganguly Sarani) and registered with Securities and Exchange Board of India (in short “SEBI”) as a Stock Broker and Depository Participant, thus a Securities Market Intermediary as per the various provisions enshrined in the relevant Acts of SEBI.
SMIFS is a Trading Member of National Stock Exchange of India Limited (NSE); BSE Limited (BSE); Multi Commodity of Exchange of India Limited (MCX) and Indian Commodity Exchange Limited (ICEX) with SEBI Registration Number: INZ000220635. SMIFS is a Depository Participant of National Securities Depository Limited (NSDL) bearing DP ID – IN301629 and Central Depository Services (India) Limited (CDSL) bearing DP ID – 12016000 with SEBI Registration Number IN-DP-414-2019. SMIFS is also registered as a Portfolio Manager with SEBI Registration Number INP000004623 and Research Analyst with SEBI Registration Number INH300001474. For the sake of brevity NSE, BSE, MCX & ICEX shall be collectively referred to as Stock Exchange(s).
At SMIFS Limited, we believe in offering the very best of products and ensuring high service standards. As part of this endeavour, we believe that investors should be able to contact us to offer comments on our products / services and also to address their grievances, if any. We earnestly value an investor’s feedback as it helps us review our present standards and improve upon them at every possible opportunity. The following are the various avenues for an investor to contact / write to us, depending on their convenience.
In order to facilitate investor awareness about various activities which an investor deals with such as opening of account, KYC and in person verification, complaint resolution, issuance of contract notes and various statements, process for dematerialization/rematerialization etc., SMIFS has prepared an Investor Charter detailing the services provided to Investors, Rights of Investors, various activities of SMIFS with timelines, DOs and DON’Ts for Investors and Grievance Redressal Mechanism
To follow highest standards of ethics and compliances while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute in creation of wealth for investors.
Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.
A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available in the link https://nsdl.co.in/dpsch.php OR https://www.cdslindia.com/DP/dplist.aspx
(1) Basic Services:
(2) Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include:
The Process of Investor Grievance Redressal is as follows:
Invest with knowledge & safety.
Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.
To implement diligently researched customised investment strategies which help investors meet their long-term financial goals in a risk appropriate manner.
To ensure that the PMS industry provides a viable investment avenue for wealth creation by adopting high levels of skill, integrity, transparency and accountability.
Clients of SMIFS Limited can approach the Customer Care Desk at the below-mentioned Contact Numbers and/or write to the dedicated E-Mail Id. for resolution of their queries.
Working Hours: 10:00 AM to 7:00 PM
In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.gov.in/scores/Welcome.html or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.
Level 1 – If an investor’s communication was a complaint and they are not satisfied with the Head of Customer Care they may write to the Compliance Officer – Mr. Sudipto Datta, at email@example.com.
Level 2 – If an investor is still not satisfied with the resolution that they may have received from Compliance Officer they may write to the Managing Director – Mr. Ashiwini Kumar Tripathi at the designated Investor Grievance E-mail Id – firstname.lastname@example.org.
SMIFS will strive to redress the grievance immediately, but not later than 30 days of the receipt of the grievance.
Level 3 – Approach the Stock Exchange using the grievance mechanism mentioned at the website of the respective exchange. Complaints Resolution Process at Stock Exchange explained graphically:
Investors can expedite Grievance Resolution by registering their Complaints with SEBI at https://scores.gov.in or they may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.
The facility of BSDA with limited services for eligible individuals was introduced with the
objective of achieving wider financial inclusion and to encourage holding of demat accounts.
No Annual Maintenance Charges (AMC) shall be levied, if the value of securities holding is upto
Rs. 50,000. For value of holdings between Rs 50,001- 2,00,000, AMC not exceeding Rs 100 is chargeable.
In case of debt securities, there are no AMC charges for holding value upto Rs 1,00,000 and a maximum of
Rs 100 as AMC is chargeable for value of holdings between Rs 1,00,001 and Rs 2,00,000.
In case of transposition-cum-dematerialisation, client can get securities dematerialised in the same
account if the names appearing on the certificates match with the names in which the account has been
opened but are in a different order. The same may be done by submitting the security certificates along
with the Transposition Form and Demat Request Form.
For actual delivery of securities to the clearing system from the selling brokers and delivery of securities
from the clearing system to the buying broker.
Account opening through digital mode, popularly known as “On-line Account opening”, wherein investor intending
to open the demat account can visit DP website, fill in the required information, submit the required documents,
conduct video IPV and demat account gets opened without visiting DPs office.
Investors can give instructions for transfer of securities through e-DIS apart from physical DIS. Here, for
on-market transfer of securities, investors need to provide settlement number along with the ISIN and quantity
of securities being authorized for transfer. Client shall be required to authorize each e-DIS valid for a single
settlement number / settlement date, by way of OTP and PIN/password, both generated at Depositories end. Necessary
risk containment measures are being adopted by Depositories in this regard.
Consolidated Account Statements are available online and could also be accessed through mobile app to facilitate the
investors to view their holdings in demat form.
Transaction alerts through SMS, e-locker facilities, chatbots for instantaneously responding to investor queries etc.
have also been developed.
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Registration Numbers: Single SEBI Registration No.: NSE (Cash) NSE (F&O) NSE (CD)
BSE (F&O) BSE (CD); MCX; ICEX; :INZ000220635; CDSL & NSDL SEBI Registration No.: IN-DP-414-2019; AMFI: ARN-3080;
PMS: INP000004623: CIN-U51109WB1993PLC060987
RESEARCH ANALYST SEBI REGN. NO.: INH300001474
Regd. Office Address: 4, Lee Road, Vaibhav, 5th Floor, Kolkata – 700 020
West Bengal, India; Tel. No.: (91 33) 6634 5400, (91 33) 4011 5400; FAX: (91 33)
For any Grievance mail to Email: email@example.com;
Customer Care Email: firstname.lastname@example.org
Useful Links: SEBI|SCORES|NSE|BSE|MCX|ICEX|CDSL|NSDL
SEBI Investor Website|
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