Doctrine of SMIFS

Helpdesk Escalation Matrix of SMIFS

Grievance Redressal & SCORES Portal

Holiday List of SMIFS

Bank Details

AP Details

KMP Details

Policy and Guidelines

Request to Block Online Trading

Request to Unblock Online Trading

View Your Collateral Details Online

Your KYC Status

Initiatives by SMIFS for Client Servicing & Grievance Redressal

SMIFS Limited (in short “the Company/ SMIFS/ Trading Member/ Stock Broker”) is a Company registered under the provisions of the Companies Act, 1956 with limited liabilities, having its registered office at 4, Satyajit Ray Dharani (formerly Lee Road/ O C Ganguly Sarani) and registered with Securities and Exchange Board of India (in short “SEBI”) as a Stock Broker and Depository Participant, thus a Securities Market Intermediary as per the various provisions enshrined in the relevant Acts of SEBI.

SMIFS is a Trading Member of National Stock Exchange of India Limited (NSE); BSE Limited (BSE); Multi Commodity of Exchange of India Limited (MCX) and Indian Commodity Exchange Limited (ICEX) with SEBI Registration Number: INZ000220635. SMIFS is a Depository Participant of National Securities Depository Limited (NSDL) bearing DP ID – IN301629 and Central Depository Services (India) Limited (CDSL) bearing DP ID – 12016000 with SEBI Registration Number IN-DP-414-2019. SMIFS is also registered as a Portfolio Manager with SEBI Registration Number INP000004623 and Research Analyst with SEBI Registration Number INH300001474. For the sake of brevity NSE, BSE, MCX & ICEX shall be collectively referred to as Stock Exchange(s).

At SMIFS Limited, we believe in offering the very best of products and ensuring high service standards. As part of this endeavour, we believe that investors should be able to contact us to offer comments on our products / services and also to address their grievances, if any. We earnestly value an investor’s feedback as it helps us review our present standards and improve upon them at every possible opportunity. The following are the various avenues for an investor to contact / write to us, depending on their convenience.

In order to facilitate investor awareness about various activities which an investor deals with such as opening of account, KYC and in person verification, complaint resolution, issuance of contract notes and various statements, process for dematerialization/rematerialization etc., SMIFS has prepared an Investor Charter detailing the services provided to Investors, Rights of Investors, various activities of SMIFS with timelines, DOs and DON’Ts for Investors and Grievance Redressal Mechanism

Investor Charter of SMIFS as a Stock Broker

Vision of SMIFS

To follow highest standards of ethics and compliances while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute in creation of wealth for investors.

Mission of SMIFS

To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
To establish and maintain a relationship of trust and ethics with the investors.
To observe highest standard of compliances and transparency.
To always keep ‘protection of investors’ interest’ as goal while providing service.

Services provided to Investors of SMIFS

Execution of trades on behalf of investors.
Issuance of Contract Notes.
Issuance of intimations regarding margin due payments.
Facilitate execution of early pay-in obligation instructions.
Settlement of client’s funds.
Intimation of securities held in Client Unpaid Securities Account (CUSA) Account.
Issuance of retention statement of funds.
Risk management systems to mitigate operational and market risk.
Facilitate client profile changes in the system as instructed by the client.
Information sharing with the client w.r.t. exchange circulars.
Redressal of Investor’s grievances.

Rights of Investors of SMIFS

Ask for and receive information from a firm about the work history and background of the person handling your account, as well as information about the firm itself.
Receive complete information about the risks, obligations, and costs of any investment before investing.
Receive recommendations consistent with your financial needs and investment objectives.
Receive a copy of all completed account forms and agreements.
Receive account statements that are accurate and understandable.
Understand the terms and conditions of transactions you undertake
Access your funds in a timely manner and receive information about any restrictions or limitations on access.
Receive complete information about maintenance or service charges, transaction or redemption fees, and penalties.
Discuss your grievances with compliance officer of the firm and receive prompt attention to and fair consideration of your concerns.

Various activities of SMIFS as a Stock Broker with timelines

Sr.	No. Activities/ Services provided by SMIFS	Expected Timelines
1	KYC entered into KRA System and CKYCR	10 days of account opening
2	Client Onboarding	Immediate, but not later than one week
3	Order execution	Immediate on receipt of order, but not later than the same day
4	Allocation of Unique Client Code	Before trading
5	Copy of duly completed Client Registration Documents to clients	7 days from the date of upload of Unique Client Code to the Exchange by the trading member
6	Issuance of contract notes	24 hours of execution of trades
7	Collection of upfront margin from Client	Before initiation of trade
8	Issuance of intimations regarding other margin due payments	At the end of the T day
9	Settlement of client funds	30 days / 90 days for running account settlement (RAS) as per the preference of client. If consent not given for RAS – within 24 hours of pay-out
10	‘Statement of Accounts’ for Funds, Securities and Commodities	Weekly basis (Within four trading days of following week)
11	Issuance of retention statement of funds/commodities	5 days from the date of settlement
12	Issuance of Annual Global Statement	30 days from the end of the financial year
13	Investor grievances redressal	30 days from the receipt of the complaint

DOs and DON’Ts for Investors for Stock Broking Activities provided by SMIFS

DOs	DON’Ts
Read all documents and conditions being agreed before signing the account opening	Do not deal with unregistered stockbroker.
Receive a copy of KYC, copy of account opening documents and Unique Client Code.	Do not forget to strike off blanks in your account opening and KYC.
Read the product / operational framework / timelines related to various Trading and Clearing & Settlement processes.	Do not submit an incomplete account opening and KYC form.
Receive all information about brokerage, fees and other charges levied.	Do not forget to inform any change in information linked to trading account and obtain confirmation of updation in the system.
Register your mobile number and email ID in your trading, demat and bank accounts to get regular alerts on your transactions.	Do not transfer funds, for the purposes of trading to anyone other than a stock broker. No payment should be made in name of employee of stock broker.
If executed, receive a copy of Power of Attorney. However, Power of Attorney is not a mandatory requirement as per SEBI / Stock Exchanges. Before granting Power of Attorney, carefully examine the scope and implications of powers being granted.	Do not ignore any emails / SMSs received with regards to trades done, from the Stock Exchange and raise a concern, if discrepancy is observed.
Receive contract notes for trades executed, showing transaction price, brokerage, GST and STT etc. as applicable, separately, within 24 hours of execution of trades.	Do not opt for digital contracts, if not familiar with computers.
Receive funds and securities / commodities on time within 24 hours from pay-out.	Do not share trading password.
Verify details of trades, contract notes and statement of account and approach relevant authority for any discrepancies. Verify trade details on the Exchange websites from the trade verification facility provided by the Exchanges.	Do not fall prey to fixed / guaranteed returns schemes.
Receive statement of accounts periodically. If opted for running account settlement, account has to be settled by the stock broker as per the option given by the client (30 or 90days).	Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits.
In case of any grievances, approach stock broker or Stock Exchange or SEBI for getting the same resolved within prescribed timelines.	Do not follow herd mentality for investments. Seek expert and professional advice for your investments.

Timelines for complaint resolution process at Stock Exchanges against SMIFS

Sr.No.	Type of Activity	Timelines for activity
1	Receipt of Complaint	Day of complaint (C Day).
2	Additional information sought from the investor, if any, and provisionally forwarded to stock broker.	C + 7 Working days.
3	Registration of the complaint and forwarding to the stock broker.	C+8 Working Days i.e. T day.
4	Amicable Resolution.	T+15 Working Days.
5	Refer to Grievance Redressal Committee (GRC), in case of no amicable resolution.	T+16 Working Days.
6	Complete resolution process post GRC.	T + 30 Working Days.
7	In case where the GRC Member requires additional information, GRC order shall be completed within.	T + 45 Working Days.
8	Implementation of GRC Order.	On receipt of GRC Order, if the order is in favour of the investor, debit the funds of the stock broker. Order for debit is issued immediately or as per the directions given in GRC order.
9	In case the stock broker is aggrieved by the GRC order, will provide intention to avail arbitration	Within 7 days from receipt of order
10	If intention from stock broker is received and the GRC order amount is upto Rs.20 lakhs	Investor is eligible for interim relief from Investor Protection Fund (IPF). The interim relief will be 50% of the GRC order amount or Rs.2 lakhs whichever is less. The same shall be provided after obtaining an Undertaking from the investor.
11	Stock Broker shall file for arbitration	Within 6 months from the date of GRC recommendation
12	In case the stock broker does not file for arbitration within 6 months	The GRC order amount shall be released to the investor after adjusting the amount released as interim relief, if any

Process of making a Complaint to Stock Exchange

Investor Charter of SMIFS as Depository Participant

Vision of SMIFS

Towards making Indian Securities Market - Transparent, Efficient, & Investor friendly by providing safe, reliable, transparent and trusted record keeping platform for investors to hold and transfer securities in dematerialized form.

Mission of SMIFS

To hold securities of investors in dematerialised form and facilitate its transfer, while ensuring safekeeping of securities and protecting interest of investors.
To provide timely and accurate information to investors with regard to their holding and transfer of securities held by them.
To provide the highest standards of investor education, investor awareness and timely services so as to enhance Investor Protection and create awareness about Investor Rights.

Details of business transacted by the Depository and SMIFS as a Depository Participant (DP)

A Depository is an organization which holds securities of investors in electronic form. Depositories provide services to various market participants - Exchanges, Clearing Corporations, Depository Participants (DPs), Issuers and Investors in both primary as well as secondary markets. The depository carries out its activities through its agents which are known as Depository Participants (DP). Details available on the link https://nsdl.co.in/dpsch.php

Description of services provided by the Depository through SMIFS as a Depository Participant to Investors

(1) Basic Services:

Sr. No.	Brief about the Activity / Service provided by SMIFS	Expected Timelines for processing by the DP after receipt of proper documents
1	Dematerialization of securities	7 days
2	Rematerialization of securities	7 days
3	Mutual Fund Conversion	5 days
4	Reconversion of Mutual fund units.	7 days
5	Transmission of securities	7 days
6	Registering pledge request	15 days
7	Closure of demat account	30 days
8	Settlement Instruction	For T+1 day settlements, Participants shall accept instructions from the Clients, in physical form up to 4 p.m. (in case of electronic instructions up to 6.00 p.m.) on T day for pay-in of securities. For T+0 day settlements, Participants shall accept EPI instructions from the clients, till 11:00 AM on T day. Note: ‘T’ refers ‘Trade Day’

Depositories provide special services like pledge, hypothecation, internet based services etc. in addition to their core services and these include

Sr. No.	Type of Activity /Service	Brief about the Activity / Service
1	Value Added Services	Depositories also provide value added services such as a.Basic Services Demat Account (BSDA) b.Transposition cum dematerialization c.Linkages with Clearing System d.Distribution of cash and non-cash corporate benefits (Bonus, Rights, IPOs etc.), stock lending, demat of NSC / KVP, demat of warehouse receipts etc.
2	Consolidated Account statement (CAS)	CAS is issued within 10 days from the end of the month (if there were transactions in the previous month) or half yearly (if no transactions).
3	Digitalization of services provided by the depositories	Depositories offer below technology solutions and e-facilities to their demat account holders through DPs: a.E-account opening b.Online instructions for execution c.e-DIS / Demat Gateway d.e-CAS facility e.Miscellaneous services

Details of Grievance Redressal Mechanism

The Process of investor grievance redressal

1	Investor Complaint/ Grievances	Investor can lodge complaint/ grievance against the Depository/DP in the following ways: a. Electronic mode - i. SCORES (a web based centralized grievance redressal system of SEBI) https://scores.sebi.gov.in Two Level Review for complaint/grievance against DP: i. First review done by Designated Body ii. Second review done by SEBI ii. Respective Depository’s web portal dedicated for the filing of compliant https://investor.nsdl.com/portal/en/home iii. Emails to designated email IDs of Depository relations@nsdl.com b.Offline Mode The complaints/ grievances lodged directly with the Depository shall be resolved within 21 days
2	Online Dispute Resolution (ODR) platform for online Conciliation and Arbitration	If the Investor is not satisfied with the resolution provided by DP or other Market Participants, then the Investor has the option to file the complaint/ grievance on SMARTODR platform for its resolution through by online conciliation or arbitration. https://smartodr.in/register
3	Steps to be followed in ODR for Review, Conciliation and Arbitration	Investor to approach Market Participant for redressal of complaint If investor is not satisfied with response of Market Participant, he/she can escalate the complaint on SEBI SCORES portal. Alternatively, the investor may also file a complaint on SMARTODR portal for its resolution through online conciliation and arbitration. Upon receipt of complaint on SMARTODR portal, the relevant MII will review the matter and endeavour to resolve the matter between the Market Participant and investor within 21 days. If the matter could not be amicably resolved, then the Investor may request the MII to refer the matter case for conciliation. During the conciliation process, the conciliator will endeavor for amicable settlement of the dispute within 21 days, which may be extended with 10 days by the conciliator. If the conciliation is unsuccessful, then the investor may request to refer the matter for arbitration The arbitration process to be concluded by arbitrator(s) within 30 days, which is extendable by 30 days

Illustration of New Grievance Redressal System:

The flow-chart of New Grievance Redressal System.

Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant

Sr. No.	Type of special circumstances	Timelines for the Activity/ Service
1	Depositories to terminate the participation in case a participant no longer meets the eligibility criteria and/or any other grounds as mentioned in the bye laws like suspension of trading member by the Stock Exchanges. Participant surrenders the participation by its own wish.	Client will have a right to transfer all its securities to any other Participant of its choice without any charges for the transfer within 30 days from the date of intimation by way of letter/email.

DOs and DON’Ts for Investors

SI No.	Guidance
1	Always deal with a SEBI registered Depository Participant for opening a demat account.
2	Read all the documents carefully before signing them
3	Before granting Power of attorney to operate your demat account to an intermediary like Stock Broker, Portfolio Management Services (PMS) etc., carefully examine the scope and implications of powers being granted.
4	Always make payments to registered intermediary using banking channels. No payment should be made in name of employee of intermediary.
5	Accept the Delivery Instruction Slip (DIS) book from your DP only (pre-printed with a serial number along with your Client ID) and keep it in safe custody and do not sign or issue blank or partially filled DIS slips. Always mention the details like ISIN, number of securities accurately. In case of any queries, please contact your DP or broker and it should be signed by all demat account holders. Strike out any blank space on the slip and Cancellations or corrections on the DIS should be initialed or signed by all the account holder(s). Do not leave your instruction slip book with anyone else. Do not sign blank DIS as it is equivalent to a bearer cheque
6	Inform any change in your Personal Information (for example address or Bank Account details, email ID, Mobile number) linked to your demat account in the prescribed format and obtain confirmation of updation in system.
7	Mention your Mobile Number and email ID in account opening form to receive SMS alerts and regular updates directly from depository.
8	Always ensure that the mobile number and email ID linked to your demat account are the same as provided at the time of account opening/updation.
9	Do not share password of your online trading and demat account with anyone.
10	Do not share One Time Password (OTP) received from banks, brokers, etc.These are meant to be used by you only.
11	Do not share login credentials of e-facilities provided by the depositories such as e-DIS/demat gateway, SPEED-e/easiest etc. with anyone else.
12	. Demat is mandatory for any transfer of securities of Listed public limited companies.
13	If you have any grievance in respect of your demat account, please write to designated email IDs of depositories or you may lodge the same with SEBI online at https://scores.sebi.gov.in
14	Keep a record of documents signed, DIS issued and account statements received.
15	As Investors you are required to verify the transaction statement carefully for all debits and credits in your account. In case of any unauthorized debit or credit, inform the DP or your respective Depository.
16	Appoint a nominee to facilitate your heirs in obtaining the securities in your demat account, on completion of the necessary procedures.
17	Register for Depository's internet based facility or download mobile app of the depository to monitor your holdings.
18	Ensure that, both, your holding and transaction statements are received periodically as instructed to your DP. You are entitled to receive a transaction statement every month if you have any transactions.
19	Do not follow herd mentality for investments. Seek expert and professional advice for your investments.
20	Beware of assured/fixed returns.

Rights of Investors

Receive a copy of KYC, copy of account opening documents.
No minimum balance is required to be maintained in a demat account.
No charges are payable for opening of demat accounts.
If executed, receive a copy of Power of Attorney. However, Power of Attorney is not a mandatory requirement as per SEBI / Stock Exchanges. You have the right to revoke any authorization given at any time.
You can open more than one demat account in the same name with single DP/ multiple DPs.
Receive statement of accounts periodically. In case of any discrepancies in statements, take up the same with the DP immediately. If the DP does not respond, take up the matter with the Depositories.
Pledge and /or any other interest or encumbrance can be created on demat holdings.
Right to give standing instructions with regard to the crediting of securities in demat account.
Investor can exercise its right to freeze/defreeze his/her demat account or specific securities / specific quantity of securities in the account, maintained with the DP.
In case of any grievances, Investor has right to approach Participant or Depository or SEBI for getting the same resolved within prescribed timelines.
Every eligible investor shareholder has a right to cast its vote on various resolutions proposed by the companies for which Depositories have developed an internet based ‘e-Voting’ platform.
Receive information about charges and fees. Any charges/tariff agreed upon shall not increase unless a notice in writing of not less than thirty days is given to the Investor.
Right to indemnification for any loss caused due to the negligence of the Depository or the participant.
Right to opt out of the Depository system in respect of any security.

Responsibilities of Investors

Deal with a SEBI registered DP for opening demat account, KYC and Depository activities.
Provide complete documents for account opening and KYC (Know Your Client). Fill all the required details in Account Opening Form / KYC form in own handwriting and cancel out the blanks.
Read all documents and conditions being agreed before signing the account opening form.
Accept the Delivery Instruction Slip (DIS) book from DP only (preprinted with a serial number along with client ID) and keep it in safe custody and do not sign or issue blank or partially filled DIS.
Always mention the details like ISIN, number of securities accurately.
Inform any change in information linked to demat account and obtain confirmation of updation in the system.
Regularly verify balances and demat statement and reconcile with trades / transactions.
Appoint nominee(s) to facilitate heirs in obtaining the securities in their demat account.
Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits.

Code of Conduct for Depositories
(Part D of Third Schedule of SEBI (D & P) Regulations, 2018)

A Depository shall:

always abide by the provisions of the SEBI Act, 1992 Depositories Act, 1996, any Rules or Regulations framed thereunder, circulars, guidelines and any other directions issued by the Board from time to time.
adopt appropriate due diligence measures.
take effective measures to ensure implementation of proper risk management framework and good governance practices.
take appropriate measures towards investor protection and education of investors.
treat all its applicants/members in a fair and transparent manner.
promptly inform SEBI of violations of the provisions of the SEBI Act, 1992 the Depositories Act, 1996, rules, regulations, circulars, guidelines or any other directions by any of its issuer or issuer’s agent.
(g) take a proactive and responsible attitude towards safeguarding the interests of investors, integrity of depository’s systems and the securities market.
endeavor for introduction of best business practices amongst itself and its members.
act in utmost good faith and shall avoid conflict of interest in the conduct of its functions.
not indulge in unfair competition, which is likely to harm the interests of any other Depository, their participants or investors or is likely to place them in a disadvantageous position while competing for or executing any assignment.
segregate roles and responsibilities of key management personnel within the depository including
a. Clearly mapping legal and regulatory duties to the concerned position
b. Defining delegation of powers to each position
c. Assigning regulatory, risk management and compliance aspects to business and support teams
be responsible for the acts or omissions of its employees in respect of the conduct of its business.
monitor the compliance of the rules and regulations by the participants and shall further ensure that their conduct is in a manner that will safeguard the interest of investors and the securities market.

Code of Conduct for Participants
(Part A of Third Schedule of SEBI (D & P) Regulations, 2018)

A participant shall make all efforts to protect the interests of investors.
A participant shall always endeavour to -
(a) render the best possible advice to the clients having regard to the client’s needs and the environments and his own professional skills;
(b) ensure that all professional dealings are effected in a prompt, effective and efficient manner;
(c) inquiries from investors are adequately dealt with;
(d) grievances of investors are redressed without any delay.
A participant shall maintain high standards of integrity in all its dealings with its clients and other intermediaries, in the conduct of its business.
A participant shall be prompt and diligent in opening of a beneficial owner account, dispatch of the dematerialisation request form, rematerialisation request form and execution of debit instruction slip and in all the other activities undertaken by him on behalf of the beneficial owners.
A participant shall endeavour to resolve all the complaints against it or in respect of the activities carried out by it as quickly as possible, and not later than one month of receipt.
A participant shall not increase charges/fees for the services rendered without proper advance notice to the beneficial owners.
A participant shall not indulge in any unfair competition, which is likely to harm the interests of other participants or investors or is likely to place such other participants in a disadvantageous position while competing for or executing any assignment.
A participant shall not make any exaggerated statement whether oral or written to the clients either about its qualifications or capability to render certain services or about its achievements in regard to services rendered to other clients.
A participant shall not divulge to other clients, press or any other person any information about its clients which has come to its knowledge except with the approval/authorisation of the clients or when it is required to disclose the information under the requirements of any Act, Rules or Regulations.
A participant shall co-operate with SEBI as and when required.
A participant shall maintain the required level of knowledge and competency and abide by the provisions of the Act, Rules, Regulations and circulars and directions issued by the Board. The participant shall also comply with the award of the Ombudsman passed under the Securities and Exchange Board of India (Ombudsman) Regulations, 2003.
A participant shall not make any untrue statement or suppress any material fact in any documents, reports, papers or information furnished to SEBI.
A participant shall not neglect or fail or refuse to submit to SEBI or other agencies with which it is registered, such books, documents, correspondence, and papers or any part thereof as may be demanded/requested from time to time.
A participant shall ensure that SEBI is promptly informed about any action, legal proceedings, etc., initiated against it in respect of material breach or noncompliance by it, of any law, Rules, regulations, directions of the Board or of any other regulatory body.
A participant shall maintain proper inward system for all types of mail received in all forms.
A participant shall follow the maker—checker concept in all of its activities to ensure the accuracy of the data and as a mechanism to check unauthorised transaction.
A participant shall take adequate and necessary steps to ensure that continuity in data and record keeping is maintained and that the data or records are not lost or destroyed. It shall also ensure that for electronic records and data, up- todate back up is always available with it.
A participant shall provide adequate freedom and powers to its compliance officer for the effective discharge of his duties.
A participant shall ensure that it has satisfactory internal control procedures in place as well as adequate financial and operational capabilities which can be reasonably expected to take care of any losses arising due to theft, fraud and other dishonest acts, professional misconduct or omissions.
A participant shall be responsible for the acts or omissions of its employees and agents in respect of the conduct of its business
A participant shall ensure that the senior management, particularly decision makers have access to all relevant information about the business on a timely basis.
A participant shall ensure that good corporate policies and corporate governance are in place.

Investor Charter of SMIFS as Research Analyst

Vision of SMIFS

Invest with knowledge & safety.

Mission of SMIFS

Every investor should be able to invest in right investment products based on their needs, manage and monitor them to meet their goals, access reports and enjoy financial wellness.

Details of business transacted by the Research Analyst with respect to the investors of SMIFS

To publish research report based on the research activities of the RA.
To provide an independent unbiased view on securities.
To offer unbiased recommendation, disclosing the financial interests in recommended securities.
To provide research recommendation, based on analysis of publicly available information and known observations.
To conduct audit annually.

Details of services provided to investors of SMIFS (No Indicative Timelines)

Onboarding of Clients.
Disclosure to Clients
- To distribute research reports and recommendations to the clients without discrimination.
To maintain confidentiality w.r.t publication of the research report until made available in the public domain.

Responsibilities of Investors of SMIFS (DOs & DON’Ts)

DO’s
- a. Always deal with SEBI registered Research Analyst.
- b. Ensure that the Research Analyst has a valid registration certificate.
- c. Check for SEBI registration number.
- d. Please refer to the list of all SEBI registered Research Analysts which is available on SEBI website in the following link:
  (https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14)
- e. Always pay attention towards disclosures made in the research reports before investing.
- f. Pay your Research Analyst through banking channels only and maintain duly signed receipts mentioning the details of your payments.
- g. Before buying securities or applying in public offer, check for the research recommendation provided by your research Analyst.
- h. Ask all relevant questions and clear your doubts with your Research Analyst before acting on the recommendation.
- i. Inform SEBI about Research Analyst offering assured or guaranteed returns.

DON’Ts
- a. Do not provide funds for investment to the Research Analyst.
- b. Don’t fall prey to luring advertisements or market rumours.
- c. Do not get attracted to limited period discount or other incentive, gifts, etc. offered by Research Analyst.
- d. Do not share login credentials and password of your trading and demat accounts with the Research Analyst.

Investor Charter of SMIFS as Portfolio Manager

Vision of SMIFS

To implement diligently researched customised investment strategies which help investors meet their long-term financial goals in a risk appropriate manner.

Mission of SMIFS

To ensure that the PMS industry provides a viable investment avenue for wealth creation by adopting high levels of skill, integrity, transparency and accountability.

Details of business transacted by the organization with respect to the investors of SMIFS

a) appropriate risk profiling of investors
b) to provide Disclosure Document to investors
c) executing the PMS agreement
d) Making investment decisions on behalf of investors (discretionary) or investment decisions taken at the discretion of the Investor (non-discretionary) or advising investors regarding their investment decisions (advisory), as the case may be.

Details of services provided to investors of SMIFS and estimated timelines

i. Discretionary & Non-Discretionary Portfolio Management Services (PMS):
Under these services, all an investor has to do, is to give his portfolio in any form i.e. in stocks or cash or a combination of both. The minimum size of the portfolio under the Discretionary and/ or Non-Discretionary Funds Management Service should be Rs.50 lakhs as per the current SEBI Regulations. However, the PMS provider reserves the right to prescribe a higher threshold product-wise or in any other manner at its sole discretion. The PMS provider will ascertain the investor’s investment objectives to achieve optimal returns based on his risk profile. Under the Discretionary Portfolio Management service, investment decisions are at the sole discretion of the PMS provider if they are in sync with the investor’s investment objectives. Under the Non-Discretionary Portfolio Management service, investment decisions taken at the discretion of the Investor.
ii. Investment Advisory Services
Under these services, the Client is advised on buy/sell decision within the overall profile without any back-office responsibility for trade execution, custody of securities or accounting functions. The PMS provider shall be solely acting as an Advisor to the Client and shall not be responsible for the investment/divestment of securities and/or administrative activities on the client’s portfolio. The PMS provider shall act in a fiduciary capacity towards its Client and shall maintain arm’s length relationship with its other activities. The PMS provider shall provide advisory services in accordance with guidelines and/or directives issued by the regulatory authorities and/or the Client from time to time in this regard.
iii. Client On-boarding
- a. Ensuring compliance with KYC and AML guidelines.
- b. franking & signing the Power of Attorney to make investment decisions on behalf of the investor.
- c. opening demat account and funding of the same from the investor’s verified bank account and/or transfer of securities from verified demat account of the investor and
- d. Mapping the said demat account with Custodian.
iv. Ongoing activities
- a. To provide periodic statements to investors as provided under the PMS Regulations 2020 and other SEBI notifications and circulars (“PMS Regulations”) and
- b. Providing each client an audited account statement on an annual basis which includes all the details as required under the PMS Regulations.
v. Client On-boarding
Charging and disclosure of appropriate fees & expenses in accordance with the PMS Regulations.
vi. Closure and Termination
Upon termination of PMS Agreement by either party, the securities and the funds lying in the account of the investor shall be transferred to the verified bank account/ demat account of the investor
vii. Grievance Redressal
Addressing in a time bound manner investor’s queries, service requests and grievances, if any, on an ongoing basis

Timelines of the services provided to investors are as follows

Sr. No.	Service / Activity provided by SMIFS	Timeline(s)
1	Opening of PMS account (including demat account) for residents.	7 days from receipt of all requisite documents from the client, subject to review of the documents for accuracy and completeness by portfolio manager and allied third party service providers as may be applicable.
2	Opening of PMS account (including demat account) for non-individual clients.	14 days from receipt of all requisite documents from the client, subject to review of the documents for accuracy and completeness by portfolio manager and allied third party service providers as may be applicable.
3	Opening of PMS account (including demat account, bank account and trading account) for non-resident clients	14 days from receipt of all requisite documents from the client, subject to review of the documents for accuracy and completeness by portfolio manager and allied third party service providers as may be applicable.
4	Registration of nominee in PMS account and demat account.	Registration of nominee should happen along with account opening, therefore turnaround time should be same as account opening turnaround time.
5	Modification of nominee in PMS account and demat account.	10 days from receipt of requisite nominee modification form, subject to review of the documents for accuracy and completeness by portfolio manager and allied third party service providers as may be applicable.
6	Uploading of PMS account in KRA and CKYC database.	10 days from date of account opening (Portfolio Manager may rely on the custodian for updating the same).
7	Whether portfolio manager is registered with SEBI, then SEBI registration number	At the time of client signing the agreement; this information should be a part of the account opening form and disclosure document.
8	Disclosure about latest networth of portfolio manager and total AUM.	Disclosure of portfolio manager's total AUM - monthly to SEBI Disclosure of latest networth should be done in the disclosure document whenever there are any material changes.
9	Intimation of type of PMS account – discretionary	At the time of client signing the agreement; this information should be a part of the account opening form.
10	Intimation of type of PMS account - non discretionary.	At the time of client signing the agreement; this information should be a part of the account opening form.
11	Intimation to client what discretionary account entails and powers that can be exercised by portfolio manager.	At the time of client signing the agreement; this information should be a part of the account opening form.
12	Intimation to client what nondiscretionary account entails and powers that can be exercised by portfolio manager.	At the time of client signing the agreement; this information should be a part of the account opening form.
13	Copy of executed PMS agreement sent to client.	Within 3 days of client request.
14	Frequency of disclosures of available eligible funds.	All details regarding client portfolios should be shared quarterly (point 26).
15	Issuance of funds and securities balance statements held by client.	This data should be shared on a quarterly basis or upon client request.
16	Intimation of name and demat account number of custodian for PMS account.	Within 3 days of PMS and demat account opening.
17	Conditions of termination of contract.	At the time of client signing the agreement; this information should be a part of the account opening form.
18	Intimation regarding PMS fees and modes of payment or frequency of deduction.	At the time of client signing the agreement; this information should be a part of the account opening form.
19	POA taken copy providing to client.	Within 3 days of client request.
20	Intimation to client about what all transactions can portfolio manager do using PoA.	At the time of client signing the agreement; this information should be a part of the account opening form.
21	Frequency of providing audited reports to clients	Annual.
22	Explanation of risks involved in investment.	At the time of client signing the agreement; this information should be a part of the account opening form.
23	Intimation of tenure of portfolio investments.	Indicative tenure should be disclosed at the time of client signing the agreement; this information should be a part of the account opening form.
24	Intimation clearly providing restrictions imposed by the investor on portfolio manager.	Negative list of securities should be taken from the client at the time of client signing the agreement; this information should be a part of the account opening form.
25	Intimation regarding settling of client funds and securities.	Settlement of funds and securities is done by the Custodian. The details of clients’ funds and securities should be sent to the clients in the prescribed format not later than on a quarterly basis.
26	Frequency of intimation of transactions undertaken in portfolio account.	Not later than on a quarterly basis or upon clients' request.
27	Intimation regarding conflict of interest in any transaction.	The portfolio manager should provide details of related party transactions and conflict of interest in the Disclosure Document which should be available on website of portfolio manager at all times.
28	Timeline for providing disclosure document to investor.	The latest disclosure document should be provided to investors prior to account opening and the latest disclosure documents should be available on website of portfolio manager at all times
29	Intimation to investor about details of bank accounts where client funds are kept.	Within 3 days of PMS and demat account opening.
30	Redressal of investor grievances.	Within 30 days, subject to all the information required to redress the complaint is provided by the complainant to the portfolio manager

Responsibilities of Investors of SMIFS

Check registration status of the intermediary from SEBI website before availing services.
Submission of KYC documents and application form in a timely manner with signatures in appropriate places and with requisite supporting documents.
Read carefully terms and conditions of the agreement before signing the same.
Thorough study of the Disclosure Documents of the PMS to accurately understand the risks entailed by the said investment in PMS.
Accurate and sincere answers given to the questions asked in the ‘Risk Questionnaire’ shall help the PMS provider properly assess the risk profile of the investor.
Thorough study of the quarterly statements sent by the PMS provider to the investor intimating him about the portfolio’s absolute and relative performance, its constituents and its risk profile.
Ensure providing complete details of negative list of securities as part of freeze instructions at the time of entering into PMS agreement and every time thereafter for changes, if any, in a timely manner.
To update the PMS provider in case of any change in the KYC documents and personal details and to provide the updated KYC along with the required proof.

Helpdesk at SMIFS

Clients of SMIFS Limited can approach the Customer Care Desk at the below-mentioned Contact Numbers and/or write to the dedicated E-Mail Id. for resolution of their queries.

Escalation Matrix at SMIFS for Service & Grievance Redressal

Working Hours: 9:00 AM to 7:00 PM

Details of	Contact Person	Address	Contact No.	Email ID
Customer Care – KYC & POA/DDPI Related Queries	Mr. Dipankar Samaddar	Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020	033- 4057 2635 / 18001231540	helpdesk@smifs.com
Customer Care – Risk Management & Surveillance Queries	Mr Bhaskar Halder	Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020	033- 4011 5462 / 6634 5461	rms@smifs.com
Customer Care – Fund Settlement Related Queries	Mr. Joydev Bose	Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020	033- 4011 5426 / 6634 5426	payments@smifs.com
Customer Care – Securities & Demat Transaction Related Queries	Mr. Manish Ojha	Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020	033- 4057 2625 / 18001231540	helpdesk@smifs.com
Customer Care – IT Systems Related Queries	Mr. Bidyut Manna – Day Shift Mr. Lallit Kumar Das – Evening Shift	Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020	033- 4057 2659 / 4011 5459 / 18001231540	systems@smifs.com
Customer Care – IPO / Buy-Back/ Tender Offer Related Queries	Mr. Manish Ojha	Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020	033- 4057 2625 / 18001231540	helpdesk@smifs.com
Head of Customer Care	Mr. Karan Mishra	Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020	033 4057 2625 / 35 / 45	smifs.compliance@smifs.com
Compliance Officer	Mr. Sudipto Datta	Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020	033- 4011 5414 / 6634 5414	sudipta@smifs.com
Managing Director	Mr. Ashiwini Kumar Tripathi	Vaibhav, 5th Floor, 4, Lee Road, Kolkata – 700020	033- 4011 5422 / 6634 5422	kmp@smifs.com

In absence of response/complaint not addressed to your satisfaction, you may lodge a complaint with SEBI at https://scores.sebi.gov.in or Exchange at https://investorhelpline.nseindia.com/NICEPLUS/. Please quote your Service Ticket/Complaint Ref No. while raising your complaint at SEBI SCORES/Exchange portal.

Grievance Redressal Mechanism

Level 1 – If an investor’s communication was a complaint and they are not satisfied with the Head of Customer Care they may write to the Compliance Officer – Mr. Sudipto Datta, at sudipta@smifs.com.

Level 2 – If an investor is still not satisfied with the resolution that they may have received from Compliance Officer they may write to the Managing Director – Mr. Ashiwini Kumar Tripathi at the designated Investor Grievance E-mail Id – investors@smifs.com.

SMIFS will strive to redress the grievance immediately, but not later than 30 days of the receipt of the grievance.

Level 3 – Approach the Stock Exchange using the grievance mechanism mentioned at the website of the respective exchange. Complaints Resolution Process at Stock Exchange explained graphically:

Contact Details of the concerned Stock Exchange(s) / Depository(s):

Exchange	Web Address	Contact No	Email-id
BSE	www.bseindia.com	(91 22) 2272 8517/8097	dis@bseindia.com
NSE	www.nseindia.com	(91 22) 2659 8190/91/1800 266 058	ignse@nse.co.in
MCX	www.mcxindia.com	(91 22) 6649 4070	grievance@mcxindia.com
Depository	Web Address	Contact No	Email-id
CDSL	www.cdslindia.com	1800-200-5533	complaints@cdslindia.com
NSDL	www.nsdl.co.in	(91 22) 2499 4200	relations@nsdl.co.in

Filing Complaints On SCORES - Easy & Quick

Investors can expedite Grievance Resolution by registering their Complaints with SEBI at https://scores.sebi.gov.in or they may also write to any of the offices of SEBI. For any queries, feedback or assistance, please contact SEBI Office on Toll Free Helpline at 1800 22 7575 / 1800 266 7575.

Register on SCORES portal
Mandatory details for filing complaints on SCORES:
- Name, PAN, Address, Mobile Number, Email ID
Benefits
- Effective communication
- Speedy redressal of the grievances

GRIEVANCE REDRESSAL THROUGH SECURITIES AND EXCHANGE BOARD OF INDIA (SEBI)

Address of SEBI Office	Contact Person : Telephone Nos.	Contact E-mail ID
SEBI - Head Office : Sebi Bhavan, Plot No. C4-4, “G” Block, Bandra Kurla Complex, Bandra East, Mumbai - 400 051	Deputy General Manager (DGM) (91 22) 2644 9000/4045 9000	iggc@sebi.gov.in sebi@sebi.gov.in
SEBI - Northern Regional Office : 5th Floor, Bank of Baroda Building, 16, Sansad Marg, New Delhi - 110 001	Deputy General Manager (DGM) (91 11) 2372 4001-05	sebinro@sebi.gov.in
SEBI - Eastern Regional Office : L&T Chambers, 3rd Floor, 16, Camac Street, Kolkata - 700 016	Deputy General Manager (DGM) (91 33) 2302 3000	sebiero@sebi.gov.in
SEBI - Southern Regional Office : 7th Floor, 756-L, Anna Salai Chennai - 600 002, Tamil Nadu	Deputy General Manager (DGM) (91 44) 2888 0222 / 2852 6686	sebisro@sebi.gov.in
SEBI - Western Regional Office : SEBI Bhavan,Panchvati, 1st Lane Gulbai Tekra Road, Ahmedabad - 380 006, Gujarat	Deputy General Manager (DGM) (91 79) 2658 3633-35	sebiwro@sebi.gov.in

Investor Charter of Stock Exchange & Depository

	Investor Charter \| NSDL	View Details
	Investor Charter \| CDSL	View Details
	Investor Charter \| NSE	View Details
	Investor Charter \| BSE	View Details
	Investor Charter \| SEBI	View Details

Sr. No.	Account Number	Bank Name	Branch	IFSC Code	Name of the Account
1	005010200038818	Axis Bank Ltd	Shakespeare Sarani, Kolkata	UTIB0000005	SMIFS LIMITED - USCNBA
2	00080340003956	HDFC Bank Ltd.	Stephen House, Kolkata	HDFC0000008	SMIFS LIMITED - USCNBA
3	000605032366	ICICI Bank Ltd	R.N Mukherjee Road, Kolkata	ICIC0000006	SMIFS LIMITED - USCNBA
4	00600340003092	HDFC Bank Ltd.	Fort, Mumbai	HDFC0000060	SMIFS LIMITED - USCNBA
5	000605034268	ICICI Bank Ltd	R.N Mukherjee Road, Kolkata	ICIC0000006	SMIFS LIMITED - USCNBA
6	000605032023	ICICI Bank Ltd	R.N Mukherjee Road, Kolkata	ICIC0000006	SMIFS LIMITED - DSCNBA
7	000605032024	ICICI Bank Ltd	R.N Mukherjee Road, Kolkata	ICIC0000006	SMIFS LIMITED - DSCNBA
8	00080340003946	HDFC Bank Ltd.	Stephen House, Kolkata	HDFC0000008	SMIFS LIMITED - DSCNBA
9	57500000134447	HDFC Bank Ltd.	Stephen House, Kolkata	HDFC0000008	SMIFS LIMITED - DSCNBA
10	1511380308	Kotak Mahindra Bank	Dalhousie, Kolkata	KKBK0000323	SMIFS LIMITED- DP CLIENT A/C
11	00080340058403	HDFC Bank Ltd.	Stephen House, Kolkata	HDFC0000008	SMIFS LIMITED - CLIENT A/C

		Authorised Person Code (Exchange wise)						Terminal Allotted	No. of Termi nals
Sr. No	Authorised Person's Name	NSE	BSE	MCX	Constitution	Status	Registered Address	(Y/N)	NSE	BSE	MCX
1	AMIT KAPOOR	AP040600271			Individual	Active	Flat No. 402 Trimurti Villa 4th Floor 56/1/1, Kings Road PS Gola Bari, HOWRAH - 711101	Y	1	0	0
2	DIPANKAR DUTTA	AP040600371			Individual	Active	DUTTA HOUSE 104/B, ACHARYA PRAFULLA CHANDRA ROADMANICKTOLA, KOLKATA- 700009	N	0	0	0
3	MANISH CHORARIA	AP040600401			Individual	Active	304 CHINSARAI 3RD FLOOR 83/85, N S ROAD N S ROAD, KOLKATA- 700001	Y	1	0	0
4	ASHWINI ASHISH	AP0406000621		MCX/AP/117671	Individual	Active	NAVLOKA SCHOOL LANECHHOTI KHANGERPUR-S M COLLEGE ROADINFRONT OF SATLEE HOMEANGARI, BHAGALPUR- 812001	N	0	0	0
5	MINAKSHI PRADHAN	AP0406000681	AP0107090176257		Individual	Active	Hall-BPlot No. 388/1955 3rd Floor O.T. Road Police Line Square Padhuanpada, BALESWAR - 756001	Y	2	2	0
6	BINAY KUMAR	AP0406000671	AP0107090176256		Individual	Active	GRAM-SINGHIAGHAT, SINGHIA BUZURG, SAMASTIPUR, BIHAR- 848236	N	0	0	0
7	HARAPRIYA MOHANTY	AP0406000691	AP0107090176588	MCX/AP/131089	Individual	Active	Hall APlot No.388/1955 3rd Floor O.T. Road Police Line Square Padhuanpada, BALASORE- 756001	Y	1	1	0
8	SUNIL KUMAR	AP0406000701			Individual	Active	BAGHMALI, HAJIPUR,VAISHALI - 844101	N	0	0	0
9	SAGAR R SHAH	AP0406000821	AP0107090178804	MCX/AP/125332	Individual	Active	Room No. 56 Chitrakoot Building 5th Floor 230 AAJC Bose Road, KOLKATA- 700020	Y	2	2	0
10	PRASANTA KUMAR TRIPATHY	AP0406000831	AP0107090180141		Individual	Active	S/O. BINOD BIHARI TRIPATHY, BIDYADHARPUR, JALESWAR, BALESHWAR - 756032, ORISSA	N	0	0	0
11	FULENA GHOSH	AP0406000901			Individual	Active	M.G. Road, Chak Thakurani, Kolkata - 700104, West Bengal	N	0	0	0
12	LATA BHANDARI	AP0406000931	AP0107090193708		Individual	Active	19B Mandeville Gardens Ballygunge, KOLKATA- 700019	N	0	0	0
13	NIRMALA RATHI	AP0406000991	AP0107090194641		Individual	Active	Mangal Deep Appt, Block A, 5th Floor, 151, Bangur Avenue, North 24 Parganas, Kolkata - 700055	N	0	0	0
14	DILLIP KUMAR PATTANAYAK	AP0406000981	AP0107090194640		Individual	Active	Hatasarisa, Kakhra, Baleshwar - 756039	N	0	0	0
15	SUJATA JENA	AP0406001041	AP0107090199212		Individual	Active	W/o. Jayanta Kumar Jena Vill - Kurunia PO Kanrali Remuna, BALESWAR- 756019	Y	1	1	0
16	RAMKRISHNA MANDAL	AP0406001031	AP0107090197309		Individual	Active	KULBUDHI, HIRAPUR, NEAR MANGALPUR HAT, EAST MIDNAPORE, RAMNAGAR - 721441	N	0	0	0
17	RAJESH KHANDELWAL	AP0406001111	AP0107090199229		Individual	Active	Anand Apartment, 4th Floor, 119, Canal Street, Kolkata - 700048	Y	1	0	0
18	PADMA DEBI SURANA	AP0406001091			Individual	Active	C-501, Panchsheel Appts, 493B/1, G. T. Road South, Shibpur, Howrah - 711102	N	0	0	0
19	POULAMI SEN	AP0406001101	AP0107090199210		Individual	Active	135B, Raja Rammohan Roy Sarani, Kolkata - 700009	Y	1	1	0
20	HARI SHANKER ALMAL	AP0406001121		MCX/AP/124611	Individual	Active	5 Clive Row, Basement Room No. 5, Kolkata - 700001	Y	7	7	0
21	SRIPARNA SAIN	AP0406001131	AP0107090199136		Individual	Active	A-9/34, Kalyani, Nadia, Kalyani - 741235	N	0	0	0
22	PRIYANKA JAIN (JISHA SECURITIES)	AP0406001151	AP01070901101048	MCX/AP/126756	Individual	Active	City Centre,4the Floor,Room no. 441,19, Synagogue Street, KOLKATA- 700001	N	0	0	0
23	ABHISHEK LOHANI	AP0406001231			Individual	Active	62A, Swin Hoe Lane, Kasba, Circus Avenue, Kolkata - 700042	N	0	0	0
24	NAVNEET KAMALIA	AP0406001381	AP01070901111006	MCX/AP/134065	Individual	Active	P-707, Lake Town, Block A, 1st Floor, Flat No. 1A & 1B, Kolkata - 700089	Y	1	1	0
25	TILOTTAMA DEBI SHAW	AP0406001411	AP01070901148462	MCX/AP/157873	Individual	Active	54/64, K. G. R. Path (N), North 24 Parganas, Kanchrapara - 743145	N	0	0	0
26	SURAJ PRAKASH BHARTI	AP0406001471		MCX/AP/143639	Individual	Active	RZ-D7/217, J-Block, West Sagarpur, South West Delhi, Delhi - 110046	Y	1	0	0
27	TARAK NATH SHAW	AP0406001481	AP01070901120016		Individual	Active	A.P. Devi Bazar, Dangadihila, Near Kali Mandir, North 24 Parganas, Titagarh	Y	2	1	0
28	RINA MITRA	AP0406001501			Individual	Active	Srinagar Shyambabu Ponds Lane, Word No 5, Ranaghat - I, Nadia - 741201	N	0	0	0
29	SUDIP SARKAR	AP0406001531			Individual	Active	Ranaghat II, Nadia Pritinagar, Belgharia - 741247, West Bengal	N	0	0	0
30	ARCHNA PANDEY	AP0406001541		MCX/AP/144226	Individual	Active	Cabin No. 19 Padam Tower - 1 Ground Floor 14/113, Civil Lines -, KANPUR- 208001	Y	2	0	0
31	SUSMITA KHAMRAI	AP0406001641			Individual	Active	82/48/1, Maharaja Nanda Kumar Road South, Kolkata - 700036, West Bengal	N	0	0	0
32	SUCHARITA SAHU	AP0406001651		MCX/AP/146478	Individual	Active	B36/1A/8, Pulin Khatick Road, Tangra Road, Tangra, Kolkata - 700015, West Bengal	N	0	0	0
33	ATUL CHAWLA	AP0406001661			Individual	Active	---6,Madan Mohan Burman Street, KOLKATA- 700007	Y	1	0	0
34	GOUTAM AGARWALA	AP0406001691			Individual	Active	Tulsitala, Purba Raiganj, North Dinajpur, Raiganj - 733134	N	0	0	0
35	SUNEX INVESTMENT AND TRADING PRIVATE LIMITED	AP0406001723	AP01070901124288	MCX/AP/147153	Corporate	Active	P No. 48, B R Guda, Sarvasukhi Colony, West Marredpally, Secunderabad, Hyderabad - 500026	N	0	0	0
36	PRAKASH KUMAR DEVNATH	AP0406001751		MCX/AP/147193	Individual	Active	Neem Ghat Khajekalan, Opp Imambara, Jhauganj, Ranipur Milk Chak, Patna - 800008	Y	1	0	0
37	ANIMA DEY	AP0406001741	AP01070901125049		Individual	Active	Bethuadhari, Khidirpur Madhyapara, Nadia - 741126	Y	1	1	0
38	SOURAV PAUL CHOWDHURY	AP0406001761			Individual	Active	Flat No - CEkta Apartment 2nd Floor 9, Vivekananda SaraniNear Sodepur ClubSodepur, Badai, 24 PARAGANAS (N)- 700110	N	0	0	0
39	NANDALAL BASU	AP0406001781			Individual	Active	708, Office Para, Nandannagar, Kamarhati(M), North 24 Parganas - 700083	N	0	0	0
40	SANJEEV DHANUKA	AP0406001811	AP01070901126073		Individual	Active	-196, Rabindra Sarani-, KOLKATA- 700007	Y	1	1	0
41	SHAONA GOSWAMI	AP0406001841			Individual	Active	M-6-Lyons Range, KOLKATA- 700001	Y	1	0	0
42	ARIJIT ROY	AP0406001871	AP01070901130571		Individual	Active	123, D. D. T. Road, Dhakrashid, PO Natunganj, Burdwan - 713102	Y	1	1	0
43	SHIULI MOHAPATRA	AP0406001891			Individual	Active	Vasant Appartment, Vasant Kunj, South West Delhi, Delhi	Y	1	0	0
44	PANKAJ SINHA ROY	AP0406001931			Individual	Active	Usha Bhaban, Padmapukur Bhimpur Road, Ward 10, Hooghly, Tarakeswar - 712410	N	0	0	0
45	BISWAJIT MONDAL	AP0406001951	AP01070901143005	MCX/AP/153396	Individual	Active	172, Diamond Harbar Road, Parnasree Pally, Kolkata - 700060	Y	1	0	0
46	MEGHA DATTATRAY KHAIRE	AP0406001961			Individual	Active	House No.-1497, Near Dnyansagar Mangal Karyalay, Sai Baba Nagar, Alandi Wadgaon Road, Alandi Rural, Pune - 412105	Y	1	0	0
47	NIKHIL MANDAL	AP0406001971	AP01070901143023		Individual	Active	East Rasulpur, Bardhaman, Rasulpur, Bardhaman - 713151	Y	1	1	0
48	PUNEET KHINDRI	AP0406001981			Individual	Active	120 Defence Enclave Near Ajnala Road Amritsar, AMRITSAR - 143001	Y	1	0	0
49	MOUSUMI MAITRA	AP0406002001		MCX/AP/144617	Individual	Active	Nawpara, Subhashpally, Kanaipur, Hooghly - 712234	Y	1	1	1
50	SRIJA SEN	AP0406002011	AP01070901143347		Individual	Active	Off: 112, B. C. Chatterjee Street, Belghoria, Kolkata - 700056	Y	1	0	0
51	ZULFAQWAR AHMED KHAN	AP0406002131		MCX/AP/153788	Individual	Active	15A/1, G J Khan Road, Tiljala, South 24 Parganas - 700039	N	0	0	0
52	HEMANTA KUMAR JANA	AP0406002141	AP01070901144319	MCX/AP/153829	Individual	Active	Kapasharia, Bora, Hooghly - 712306	Y	1	1	0
53	SHWETA KEDIA	AP0406002161	AP01070901144727	MCX/AP/153824	Individual	Active	F B 11, Shibani Apartment, PWD Road, Deshbandhu Nagar, Baguiati, North 24 Parganas - 700059	Y	2	2	1
54	MANOJ ANNASO MAGDUM	AP0406002191			Individual	Active	F-G, Eiffel City, Flat No. 601, Kharabwadi, Pune - 410501	N	0	0	0
55	DIPAK SHROFF	AP0406002231	AP01070901144423		Individual	Active	31/2/A, Ramkrishna Samadhi Road, Kolkata, KOLKATA - 700054	Y	1	1	0
56	DILIP KUMAR KESARI	AP0406002221	AP01070901144764	MCX/AP/154713	Individual	Active	M-27, Paharpur Road, Garden Reach, Kolkata - 700024	Y	1	0	0
57	DILIP KUMAR KESARI	SANDIP JHUNJHUNWALA	AP0406002281		Individual	Active	Kowgachi Ghoshpara, Shyamnagar Kaugachhi (ct), NORTH 24 PARGANAS- 743127	Y	1	0	0
58	PRAVURAM DAS	AP0406002311	AP01070901146713		Individual	Active	Jashateghari, East Midnapore - 721446, West Bengal	N	0	0	0
59	SNEHASHREE PRADHAN	AP0406002351	AP01070901145379		Individual	Active	Deulipanchughanta (Badabazar), PO PS Jaleswar, Baleswar - 756032	N	0	0	0
60	RASHMI RANJAN PARIDA	AP0406002331	AP01070901145379		Individual	Active	Deulipanchughanta (Badabazar), PO PS Jaleswar, Baleswar - 756032	Y	1	0	0
61	SURAMA DAS	AP0406002361			Individual	Active	Khodambari, Purba Uttar Palli, Nandigram, Purbo Medinipur - 721650	N	0	0	0
62	RUPAK DAS GUPTA	AP0406001861			Individual	Active	-10, Dr. Akshay Kumar Paul Road ext.Behala S.O.Behala, KOLKATA- 700034	N	0	0	0
63	RAJENDER SIDDAM	AP0406002381	AP01070901146386	MCX/AP/155915	Individual	Active	OYO Hotels & Homes Pvt. Ltd. Workflo by OYO at Hitex Bizness Square, 4th Floor, 16, Hitech City Road, Laxmi Cyber City, Whitefields, Hyderabad Telangana - 500081,	N	0	10	0
64	NIRAJ GAWADE	AP0406002391			Individual	Active	Ananyaa Residency, Flat no 2, Suryanagari, Jalochi, Baramati, Pune - 413102	N	0	0	0
65	REKHA SINHA	AP0406002421	AP01070901146661	MCX/AP/156059	Individual	Active	2/142, Rabindra Nagar, M. B. Road, Parnasree Pally, Kolkata - 700060	Y	1	1	0
66	MANU AGARWAL	AP0406002411		MCX/AP/156058	Individual	Active	498/88, New Building, Faizabad Road, Hasanganj, Nirala Nagar, Near Gopeshwar Mandir, Lucknow - 226020	N	0	0	0
67	SUBHADEEP GOSWAMI	AP0406002451			Individual	Active	99, Purandarpur, Purandarpur, Birbhum - 731129	N	0	0	0
68	GITA SAHAI	AP0406002461			Individual	Active	18-A, Ram Nagar, Krishna Nagar, East Delhi, Delhi - 110051, Delhi	N	0	0	0
69	ARYAAN KARIM SAYYED	AP0406002511			Individual	Active	Makkah Homes, Flat 606, Bhagyoday Nagar, Lane 29, Kondhwa Khurd, Pune - 411048	N	0	0	0
70	SUBRATA RANJAN DEB	AP0406002531			Individual	Active	45/FL/G27, Ward No. 17, Pasupati Hsg. Complex, Kanchrapara, Kolkata - 743145	Y	1	0	0
71	ARVIND KUMAR TIWARI	AP0406002551	AP01070901148340	MCX/AP/157872	Individual	Active	50/H/3,ALIPORE ROAD,PNB Bank, KOLKATA- 700027	N	0	0	0
72	MANISHA KHANNA	AP0406002571			Individual	Active	W/o. Keshav Kumar, Machhli Kalan, SAS Nagar, Mohali - 140602	Y	1	0	0
73	SEEMA SRIVASTAVA	AP0406002601			Individual	Active	Kali Devi Mirzapur Road, Gopi Ganj, Sant Ravidas Nagar, Gopiganj - 221303	N	0	0	0
74	MEENA RANI	AP0406002591			Individual	Active	Second Floor E-62 and 63, Bal Udhyan Road Uttam Nagar, D. K. Mohan Garden, West Delhi, NEW DELHI- 110059	N	0	0	0
75	RAJU TIWARI (RTS FINANCIAL SERVICES)	AP0406002631	AP01070901149577	MCX/AP/158561	Individual	Active	Synergy Office Space L29 East Court Viman Nagar, PUNE- 411014	Y	1	1	0
76	JOYITA BANERJEE	AP0406002651	AP01070901152791		Individual	Active	74, Ground Floor, Ballygunge Gardens, Near Golpark, Ballygunge, Sarat Bose Road, Kolkata - 700029	Y	1	0	0
77	PARVEZ AALAM ABDULLAH CHOWDHARY	AP0406002671	AP01070901149686	MCX/AP/159194	Individual	Active	Flat No. 102 A Wing, 1st Floor, Sunshine Park, Station Road, Nallospara East, Palghar, Vasai - 401209	Y	1	0	0
78	ADITYA RAJENDRA SHINDE	AP0406002691		MCX/AP/159365	Individual	Active	363/1A1, Gadkar Ali, Bhaorobacha Pathya, Satara - 415002	N	0	0	0
79	DARSHANA SHAH	AP0406001671	AP01070901151298		Individual	Active	Front Building, 3rd Floor, 2/1, Rowland Road, Inox Forum, L. R. Sarani, Kolkata - 700020	N	0	0	0
80	VAISHALI CHATURVEDI	AP0406002711		MCX/AP/160019	Individual	Active	Bohre Vali Gali, Aurangabad, Mathura - 281006	N	0	0	0
81	SUKANTA KUMAR DEY	AP0406002731	AP01070901151358		Individual	Active	P-39 (35), Kayasthapara, Sarat Park, LP-3/7/3, KOLKATA- 700078	N	0	0	0
82	INDU RAY	AP0406002751			Individual	Active	68A, Dr. Suresh Sarkar Road, Entally, Ground Floor, Baba Loknath Mandir, Kolkata - 700014	N	0	0	0
83	SAYED HYDER NAZIR	AP0406002761	AP01070901151585	MCX/AP/160160	Individual	Active	Flat no. A3, CS Bldg A3,Ocean Grove, Vanelim,Colva, SOUTH GOA, SALCETE- 403708	Y	1	1	0
84	DISHA CHAKRABORTY	AP0406002771			Individual	Active	12, Talbagan Road West,Barrackpore (M),Nonachandanpukur, NORTH 24 PARGANAS- 700122	N	0	0	0
85	MADHU KUMARI PRASAD	AP0406002781			Individual	Active	57, Kings Road, Howrah Corporation, Howrah, HOWRAH - 711101	N	0	0	0
86	JWALANTHAM CAPITAL	AP0406002792		MCX/AP/160446	Partnership	Active	3, Horamavu Main RoadNo. 114, 2nd Floor, KaverinagarNear Axis Bank ATM, BENGALURU - 560043	N	0	0	0
87	NABARUN GHOSH	AP0406002801			Individual	Active	B-8Lake Town Govt. MarketBlock APO & PS - Lake Town, 24 PARAGANAS (N)- 700089	Y	1	0	0
88	ANKITA KUMARI	AP0406002811			Individual	Active	H No - B4/9, 1st Floor,Nawada Extn. Mohan Garden,Behind Green Vatika, NEW DELHI - 110059	N	0	0	0
89	SHUBHAM MOHAN NAVALE	AP0406002831		MCX/AP/161417	Individual	Active	Sinhgad College of Staff Quarters, Central Block B, Vadgaon BK, Pune - 411041	N	0	0	0
90	SHANKYS TRADING (PROP: AJAYRAJA SUYAMBU NADAR)	AP0406002841			Individual	Active	C511, Bhoomi Gokul Off AKV Marg, BHD Dindoshi Mumbai, Mumbai - 400097	N	0	0	0
91	SAURABH GUPTA	AP0406002881			Individual	Active	Plot No. TRS 85, Woodland Garden, Picnic Spot Road, Lucknow - 226021	N	0	0	0
92	ANIL KUMAR MISHRA	AP0406002921			Individual	Active	E/34, C I T Buildings, 31, Madan Chatterjee Lane, Bara Bazar, Kolkata - 700007	N	0	0	0
93	SHEEMA DAS	AP0406002931			Individual	Active	66, Dr. C C C Road (West)BHADRESWAR (M), HOOGHLY- 712124	N	0	0	0
94	KUNAL SHYAM MANKAR	AP0406002941		MCX/AP/163319	Individual	Active	Flat No-C 803, Goodwill Metropolis West, Phase - 2, 283, Porwal Road, Lohegaon,Next to Dominos Pizza, PUNE- 411047	N	0	0	0
95	AMRUTHA A	AP0406002961	AP01070901157757	MCX/AP/163870	Individual	Active	No. 60, Ground Floor, Near Brocade Vista Apartment,9th Main, 4th A Cross, Gattigere Extention,R R Nagar, Rajarajeshwarinagar, BENGALURU- 560098	N	0	0	0
96	KALAPI DAS	AP0406002971			Individual	Active	195,Block-J,New Alipore,, KOLKATA- 700053	Y	1	0	0
97	MUSHTAQ AHMED	AP0406002991			Individual	Active	Green Road,Ward No. 10,Near Old Police Reserve, GOLAGHAT- 785621	Y	1	0	0
98	POOJA KUSHWAHA	AP0406003011		MCX/AP/162715	Individual	Active	Ward 04, Near School,Nai Basti Khaira,Huzur,, REWA- 486001	N	0	0	0
99	KASIB SALAM	AP0406003021			Individual	Active	B/13/H/8,Rai Charan Paul Lane,Gobinda Khatick Road,, KOLKATA- 700046	N	0	0	0
100	KUTHALAM KUNJITHAPADAM RAJAGOPALAN	AP0406003031	AP01070901158220		Individual	Active	H 112/6,18th Cross Street,Besant Nagar,CHENNAI- 600090	Y	1	1	0
101	ANUP ADHIKARY	AP0406003041		MCX/AP/164784	Individual	Active	Shop No. 2-Chowdhury Para KHAMARCHANDIP.S - Haripal, HOOGHLY- 712405	Y	1	0	1
102	NIDHI SHAH	AP0406003051	AP01070901158592		Individual	Active	6A, Iron Side RoadBALLYGUNGE, Circus Avenue, KOLKATA- 700019	Y	1	1	0
103	INDRANIL ROY	AP0406003051	AP0406003061		Individual	Active	Teestamore Islampur Uttar Dinajpur, UTTAR DINAJPUR- 733202	N	0	0	0
104	HARADHAN CHOWDHURY	AP0406003071			Individual	Active	77, Tejganj DeyparaBurdwanNutanganj, BARDHAMAN- 713102	N	0	0	0
105	PANKAJ AGARWAL	AP0406003091			Individual	Active	13 Tiljala LaneBallygunge, KOLKATA- 700019	N	0	0	0
106	KISHAN KUMAR MUNDHRA	AP0406003081			Individual	Active	50BARTALA STREETGROUND FLOOR, KOLKATA- 700007	N	0	0	0
107	BLOOMING EQUITY KARTS PRIVATE LIMITED	AP0406003103	AP01070901160211		Corporate	Active	Office No. F210Express Zone, Mall B Wing WE Highway, next to Patel VanikaGoregaon East, MUMBAI- 400063	Y	2	1	0
108	VIKASH SOLANKI	AP0406003111	AP01070901161273		Individual	Active	S/o Jagdish SolankiShukrawasaDewas, DEWAS- 455221	N	0	0	0
109	MANOJ KUMAR DAS	AP0406003121			Individual	Active	23 Bakar Mahal Sadar Bazar, BARRACKPORE- 700120	Y	1	0	0
110	RUMANA KHAN	AP0406003131	AP01070901162760		Individual	Active	E-3799 Taal Katora Police StationAvas Vikas Colony, Rajajipuram, LUCKNOW- 226017	N	0	0	0
111	SAYANI MONDAL	AP0406003141			Individual	Active	W/o Kuntal Mondal Baidyapur Bhurkunda, BARDHAMAN- 713122	N	0	0	0
112	KEDARNATH PRAMANIK	AP0406003151			Individual	Active	Gharbhanga Basudebpur Belkulai, HOWRAH - 711322	N	0	0	0
113	AJIT KUMAR CHOUDHARY	AP0406003161	AP01070901163375		Individual	Active	Sodla Tank Road Garulia, 24 PARAGANAS (N)- 743133	N	0	0	0
114	SACHIN EKNATH MAGAR (DMP TRADING SERVICES)	AP0406003181	AP01070901164132		Individual	Active	Shop No. 3Plot No. 43,Sector - 44/ANerul, Navi Mumbai, THANE- 400706	Y	1	1	0
115	RITIKA VARMA	AP0406003171			Individual	Active	Flat-A104 Puja Ganges1st Floor, Block-A1, Shibtala Ghat Lane (G.T. Road) Bhadrakali Uttarpara Kotrung (M), Opp. Indane Gas Agency (Blue Star), UTTARPARA - 712232	N	0	0	0
116	RABI SANKAR PAHARI	AP0406002681		MCX/AP/158987	Individual	Active	Aghor SaraniRajpur Sonarpur (M)Rajpur, 24 PARGANAS (S) - 700149	N	0	0	0
117	NAMITA PRADHAN	AP0406002681		MCX/AP/115017	Individual	Active	Ranipatna, Baleshwar Sadar, Baleswar - 756001, Odisha	N	0	0	0

Key Managerial Personnel Details

Name of Key Managerial Person	Designation	Contact Number	Email ID
Mr.Rahul Kayan	Director & CEO	033-4011 5419/6634 5419	kmp@smifs.com
Mr.Ashiwini Kumar Tripathi	Managing Director	033- 4011 5422 / 6634 5422	kmp@smifs.com
Mr.Sudipto Datta	Designated Director, CFO & Compliance Officer	033- 4011 5404 / 6634 5404	sudipta@smifs.com
Ms. Kathakali De	Company Secretary	033- 4011 5428 / 6634 5428	Secretarial@smifs.com

SMIFS Limited

SMIFS Limited

OPEN AN ACCOUNT

Investor Charter

Initiatives by SMIFS for Client Servicing & Grievance Redressal

Vision of SMIFS

Mission of SMIFS

Services provided to Investors of SMIFS

Rights of Investors of SMIFS

Various activities of SMIFS as a Stock Broker with timelines

DOs and DON’Ts for Investors for Stock Broking Activities provided by SMIFS

Timelines for complaint resolution process at Stock Exchanges against SMIFS

Process of making a Complaint to Stock Exchange

Vision of SMIFS

Mission of SMIFS

Details of business transacted by the Depository and SMIFS as a Depository Participant (DP)

Description of services provided by the Depository through SMIFS as a Depository Participant to Investors

Details of Grievance Redressal Mechanism

Illustration of New Grievance Redressal System:

Guidance pertaining to special circumstances related to market activities: Termination of the Depository Participant

DOs and DON’Ts for Investors

Rights of Investors

Responsibilities of Investors

Code of Conduct for Depositories (Part D of Third Schedule of SEBI (D & P) Regulations, 2018)

Code of Conduct for Participants (Part A of Third Schedule of SEBI (D & P) Regulations, 2018)

Vision of SMIFS

Mission of SMIFS

Details of business transacted by the Research Analyst with respect to the investors of SMIFS

Details of services provided to investors of SMIFS (No Indicative Timelines)

Responsibilities of Investors of SMIFS (DOs & DON’Ts)

Vision of SMIFS

Mission of SMIFS

Details of business transacted by the organization with respect to the investors of SMIFS

Details of services provided to investors of SMIFS and estimated timelines

Timelines of the services provided to investors are as follows

Responsibilities of Investors of SMIFS

Helpdesk at SMIFS

Escalation Matrix at SMIFS for Service & Grievance Redressal

Grievance Redressal Mechanism

Contact Details of the concerned Stock Exchange(s) / Depository(s):

Filing Complaints On SCORES - Easy & Quick

GRIEVANCE REDRESSAL THROUGH SECURITIES AND EXCHANGE BOARD OF INDIA (SEBI)

Investor Charter of Stock Exchange & Depository

Key Managerial Personnel Details

Basic Services Demat Account (BSDA)

Transposition cum dematerialization

Linkages with Clearing System

E-account opening

Online instructions for execution

e-DIS / Demat Gateway

e-CAS facility

Miscellaneous services

Complaint Resolution process at Depositories

Attention Investors

Welcome to Investor Risk Reduction Access (IRRA) platform.

FREE DEMAT & TRADING ACCOUNT OPENING

Code of Conduct for Depositories
(Part D of Third Schedule of SEBI (D & P) Regulations, 2018)

Code of Conduct for Participants
(Part A of Third Schedule of SEBI (D & P) Regulations, 2018)